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IT
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Work Background
Trustly IncInternal IT Manager
Dec. 2021 - Nov. 2024San Carlos, CA, United StatesResponsibilities:
• Management of the Internal IT team, responsible for identity management, access control, equipment acquisition and control, selection, contracting and control of corporate software and systems (PaaS or SaaS), internal support services, and management of internal process automation projects with Jira and Agile. Ensuring compliance with the area's KPIs. Achievements and results:
• Integration of identity management software, Okta, ensuring a 50% reduction in the costs of these activities;
• Design and development of a robot to automatically handle access requests via Okta, which accounted for 60% of the support team's activities;
• Reduction in equipment acquisition costs by 35% through direct negotiations with suppliers;
• Development of reports to monitor internal equipment control processes;
• Organization and documentation of all support team service processes.
Nexa TecnologiaSenior Operations Manager
Sep. 2019 - Dec. 2021Vitória, Espírito Santo, BrasilResponsibilities:
• Responsible for senior relationship, financial control and SLA for 50% of the company's outsourcing client portfolio. Leader of the group of operational contract managers, as well as responsible for Cisco Specialized Projects services and IT infrastructure support services.
Achievements and results:
• Building trusting relationships with 100% of customers, receiving positive feedback from all of them;
• Financial recovery of 80% of loss-making contracts through process optimization and automation.
DXC TechnologyDatabase Administrator
Jan. 2018 - Sep. 2019Lisbon and Region, PortugalResponsibilities:
• Sybase ASE 15 and SQL Server database administrator, providing services to a Portuguese public bank, working on day-to-day activities including troubleshooting, backup processes, integrity validation, object reorganization, performance, installation and patching. Development of Shell scripts and procedures for capacity management, backup, log archiving, calculation of statistics, collection of performance indicators, etc. Activities coordinated with the project leadership for a return aligned with the client's expectations. Achievements and results:
• Positive feedback from the client regarding my proactivity and easy relationship;
• Development and implementation of a process for saving logs from Sybase databases;
• Implementation of databases with MS Always On;
• Occasional support for the Oracle DBAs team;
Accenture BrasilBrazil IT Infrastructure Manager
Sep. 2015 - Aug. 2017Vitória Area, BrazilResponsibilities:
• Management of the DBAs team in Brazil, subordinate to the Brasil Infrastructure Outsourcing structure, responsible for providing Database Administration and Middleware Administration services to the company's clients.
• Financial management, participation in the preparation of new proposals, team sizing, compliance with SLA, reporting to clients and internal reports, ITIL disciplines of Incidents, Crisis, Availability, Problems, Changes, Continuity, Risks, Capacity, Performance;
• My team’s activities:
o Installation, configuration and administration of more than 1,400 instances of Oracle, SQL Server, DB2, Sybase, MySQL and Aurora databases, as well as more than 300 servers, in the Middleware layer, in production and non-production environments, supporting administrative systems, SAP ERP, legacy and mission-critical systems for clients in various locations, with high availability environments and Disaster/Recovery infrastructures, supporting cluster and data replication technologies, among others; Achievements and results:
• Stabilization of new clients' database environments through diagnosis and surgical treatment of the environments received for administration;
• Extremely positive feedback from clients;
• Conception, development and implementation of a monitoring system to ensure stable administration of the environments of all supported clients, on different networks;
• Conception and operation of a 24x7 team to meet clients' nighttime and weekend needs, reducing the volume of overtime and annual savings of approximately R$1.3 million in 2016;
Accenture BrasilLocal DBA Outsourcing Team Leader and Manager
Jan. 2014 - Sep. 2015VitóriaResponsibilities:
• Responsible for the offshore operation of all areas of the Outsourcing Project of a large client in Vitória/ES;
• Leader of the project to transition local activities to an offshore site in Manila, Philippines, an activity carried out with the necessary stabilization and administration of processes. Achievements and results:
• Transition of activities carried out in a stable manner, ensuring continuity of services and annual cost reduction estimated at R$12 million per year from 2015 onwards.
Marcus SilvaiOS App Developer - Objective C
Jan. 2011 - Mar. 2022Vitória Area, BrazilActivity started as a hobby and it's currently one of my areas of interest, leading in parallel with my professional activities.
The link below points to my app at App Store.
Accenture BrasilIT Outsourcing Manager
Jan. 2008 - Jan. 2014Vitória, Espírito Santo, BrasilResponsibilities:
• Management of Database Administration, Middleware Administration, Systems Testing, Monitoring and Systems Production teams, including their financial control and direct reporting to the client. Achievements and results:
• Customers completely satisfied with the activities performed;
• Assessment and restructuring of service teams, with a 20% increase in productivity;
• Creation of an independent testing team, with specific methodology and tools, reducing the number of bugs in the development teams' deliveries by up to 50%;
Accenture BrasilAccenture Lead for Client Datacenter Migration Project
Jan. 2007 - Dec. 2007Vitória, Espírito Santo, BrasilResponsibilities:
• Project led by the partner company responsible for infrastructure outsourcing;
• Responsible for all Accenture activities in the project, focusing on legacy applications, relationships with all suppliers, definition and limitation of the responsibilities of partner companies, technical consultancy on migrations and financial control of the project. Achievements and results:
• Successful migration of +300 servers, including applications and databases;
Accenture BrasilCoordinator of Database Administration and Middleware Teams
Aug. 2005 - Dec. 2006Vitória, Espírito Santo, BrasilResponsibilities:
• Responsible for all day-to-day activities of the teams; Achievements and results:
• Customers served within the SLA and with the necessary seniority;
Accenture BrasilOracle, DB2 and Sybase Database Administrator
May. 2000 - Aug. 2005Vitória Area, Brazil- Oracle:OCP–Oracle Certified Professional in versions 8i, 9i and 10g. Main focus of experience in database and application performance tuning, introducing new features, application's deployments, modeling, security, troubleshooting, backup and recovery, RMAN, RAC, distributed databases, disaster recovery, cloning, capacity planning, installation, patching, auditing;
- DB2:Administrator with primary focus on systems implementation and performance evaluation, database reorganization, backup and recovery, data replication, troubleshooting, auditing, Sarbanes & Oxley rules implementation;
- Sybase: Administrator, having conducted projects of version and platform migration, development of backup processes, integrity checks, object's reorganization, among others, having also worked on performance, installation, patching and disaster recovery;
FibriaLeader of the Y2k Bug Project
Jun. 1998 - May. 2000Vitória Area, BrazilResponsibilities:
• Overall project leader, considering the technical aspects of IT, administrative and industrial, as well as relationships with the market and reporting to CVM (corresponding to US SEC agency); Achievements and results:
• Transition completed successfully and without interruption of services;
FibriaOracle Database Administrator
Jul. 1997 - Jun. 1998Vitória Area, BrazilResponsibilities:
• Oracle Database Administration of the SAP environment; Achievements and results:
• Environment stability;
FibriaGIS Specialist
Dec. 1991 - Jul. 1997Vitória Area, BrazilResponsibilities:
• Implementation and administration of the cartographic database, using the Arc/GIS Geographic Information System and administration of the servers allocated for this activity;
• Development of specific tools to facilitate the team's activities, such as a tool for digitizing maps on a digitizing table using C programming language; Achievements and results:
• Geographic database implemented and available for day-to-day use within the company;
GeneraliSenior Systems Analyst
Mar. 1991 - Dec. 1991Rio de Janeiro Area, BrazilResponsibilities:
* System Analyst responsible for the development of automobile insurance control system, involving proposal, policies and endorsements, billing and claims.
Otis ElevatorsSystems Analyst
Apr. 1986 - Mar. 1991Rio de Janeiro Area, BrazilResponsibilities:
• Analyst responsible for developing the maintenance ticket registration system in the Mainframe VSE/SP environment, CSP language.
Knoll PhamaceuticalProgrammer
Mar. 1984 - Apr. 1986Rio de Janeiro Area, Brazil
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