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Work Background
Butterfield & Robinson Luxury TravelOperations Manager
Dec. 2019Toronto, Canada Area• Managed operations for B&R travel in UK, Ireland, Central, and Southeastern Europe, overseeing arrangements, contracting, and budgeting.
• Developed and optimized standard operating procedures to streamline processes and improve efficiency.
• Successfully tracked and managed finances, ensuring cost-effectiveness and profitability for the company.
Butterfield & Robinson Luxury TravelTravel Advisor
Aug. 2018Toronto, Canada Area• Advised and assisted B&R travellers, agents, and prospects on biking trips in Europe to provide exceptional experiences.
• Collaborated with the Trip Planning team to design, develop, market, and sell B&R trips.
• Contributed to the development of future sales team policies and procedures at Butterfield & Robinson Luxury Travel.
CognizantSenior Data Processing Specialist
Mar. 2017 - Aug. 2018Toronto, Ontario, Canada• Led data analysis and market research projects, serving as a Point of Contact and policy expert, instigating investigations into new patterns and behaviors.
• Implemented and improved workflows for Global Data Protection Regulation compliance.
• Received Employee of the Quarter and Month awards for outstanding performance at Cognizant in Toronto, Ontario, Canada.
ATI Meetings & Travel / Croatian Medical AssociationSenior Project Manager
Aug. 2012 - Dec. 2016Pula - Croatia• Managed budgeting, coordination, and speaker arrangements for 10 international and 20 national medical congresses with 100-800 participants.
• Successfully closed financial construction for every event, ensuring satisfaction among participants and partners.
• Implemented new business software iTravel, created new web content, and developed rebranding strategies.
Terme Sveti MartinProject Manager
Apr. 2009 - Apr. 2012Sveti Martin - Croatia• Managed marketing & sales activities for Terme Sveti Martin, focusing on foreign markets and key client accounts.
• Developed quarterly business plans, implemented revenue management strategies, and organized client events.
• Oversaw the creation of marketing materials, website administration, and pricing strategies for the company.
FH BurgenlandMarket Research
Sep. 2007 - Mar. 2008Eisenstadt - Austria• Developed self-administered culture training manuals for CEE project, enhancing cross-cultural interactions.
• Conducted academic research to construct culture assimilators for successful cultural adjustment.
• Collaborated with team members to create effective methods for cultural assimilation.
• Implemented culture assimilators to assist individuals in interacting with different cultures.
Tourist board of central IstriaAdministrator
Jun. 2006 - Sep. 2007Pula - Croatia• Managed web administration and translation tasks for Istria Tourist Board, ensuring accurate and engaging content.
• Assisted in editing articles for the newspaper 'Enjoy' and authored content for the website www.istra.hr.
• Successfully coordinated office administration duties and supported project management initiatives.
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