Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Operations Manager
Butterfield & Robinson Luxury TravelOperations Manager
Dec. 2019Toronto, Canada Area• Managed operations for B&R travel in UK, Ireland, Central, and Southeastern Europe, overseeing arrangements, contracting, and budgeting. • Developed and optimized standard operating procedures to streamline processes and improve efficiency. • Successfully tracked and managed finances, ensuring cost-effectiveness and profitability for the company.
Travel Advisor
Butterfield & Robinson Luxury TravelTravel Advisor
Aug. 2018Toronto, Canada Area• Advised and assisted B&R travellers, agents, and prospects on biking trips in Europe to provide exceptional experiences. • Collaborated with the Trip Planning team to design, develop, market, and sell B&R trips. • Contributed to the development of future sales team policies and procedures at Butterfield & Robinson Luxury Travel.
Senior Data Processing Specialist
CognizantSenior Data Processing Specialist
Mar. 2017 - Aug. 2018Toronto, Ontario, Canada• Led data analysis and market research projects, serving as a Point of Contact and policy expert, instigating investigations into new patterns and behaviors. • Implemented and improved workflows for Global Data Protection Regulation compliance. • Received Employee of the Quarter and Month awards for outstanding performance at Cognizant in Toronto, Ontario, Canada.
Senior Project Manager
ATI Meetings & Travel / Croatian Medical AssociationSenior Project Manager
Aug. 2012 - Dec. 2016Pula - Croatia• Managed budgeting, coordination, and speaker arrangements for 10 international and 20 national medical congresses with 100-800 participants. • Successfully closed financial construction for every event, ensuring satisfaction among participants and partners. • Implemented new business software iTravel, created new web content, and developed rebranding strategies.
Project Manager
Terme Sveti MartinProject Manager
Apr. 2009 - Apr. 2012Sveti Martin - Croatia• Managed marketing & sales activities for Terme Sveti Martin, focusing on foreign markets and key client accounts. • Developed quarterly business plans, implemented revenue management strategies, and organized client events. • Oversaw the creation of marketing materials, website administration, and pricing strategies for the company.
Market Research
FH BurgenlandMarket Research
Sep. 2007 - Feb. 2008Eisenstadt - Austria• Developed self-administered culture training manuals for CEE project, enhancing cross-cultural interactions. • Conducted academic research to construct culture assimilators for successful cultural adjustment. • Collaborated with team members to create effective methods for cultural assimilation. • Implemented culture assimilators to assist individuals in interacting with different cultures.
Administrator
Tourist board of central IstriaAdministrator
Jun. 2006 - Sep. 2007Pula - Croatia• Managed web administration and translation tasks for Istria Tourist Board, ensuring accurate and engaging content. • Assisted in editing articles for the newspaper 'Enjoy' and authored content for the website www.istra.hr. • Successfully coordinated office administration duties and supported project management initiatives.
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Manuela on Intch
Customer Service
559792 people
15
Consultant @ Deloitte
17
Solutions Manager
20
realtor @ ReMax Hallmark Realty Ltd., Brokerage
Customer ServiceHelp Desk Support
112423 people
15
Consultant @ Deloitte
17
Solutions Manager
15
Insurance professional @ TD Insurance