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Work Background
Marketing Assistant
RedCloudMarketing Assistant
May. 2023London, England, United Kingdom
Marketing Assistant (Volunteer)
AlteristMarketing Assistant (Volunteer)
Apr. 2023 - Nov. 2023London, England, United Kingdom
Marketing Volunteer
Se10 magazineMarketing Volunteer
Feb. 2023 - Apr. 2024London, England, United KingdomAssisting with general marketing tasks such as managing social media accounts, placing calls to advertisers to deliver sales pitches and helping with event planning and promotion
Social and digital media executive
Siren CommunicationsSocial and digital media executive
Jan. 2023 - Jan. 2023London, England, United KingdomIn charge of social and digital media management of different clients. Tasks included: Content creation, increasing follower count, contacting influencers etc.
Customer Success Manager
Team SatchelCustomer Success Manager
Nov. 2022 - Nov. 2022London, England, United Kingdom• Develop and execute strategies to increase customer retention and loyalty • Listen to customer feedback and proactively identify opportunities for improvement • Monitor customer support tickets, prioritize customer requests, and ensure customer satisfaction • Analyse customer usage and trends, and provide feedback to product teams • Lead customer onboarding and training initiatives • Build relationships with customers and develop an understanding of their needs • Identify upsell and cross-sell opportunities • Track customer renewal dates and ensure timely payment processing • Lead customer success initiatives, such as user conferences, webinars, and newsletters
Marketing And Public Relations Intern
SHADESMarketing And Public Relations Intern
Apr. 2022 - Apr. 2022Nottingham, England, United Kingdom• Creating marketing and PR plan including crisis management strategy • Recommendations of measurements for the success of a digital marketing campaign • Connecting marketing plan with sales targets • Curating customer profiles from analytics on social media • Researching different technology to invest to improve publicisation, customer service, and e-commerce
Volunteer
Enactus NottinghamVolunteer
Oct. 2021 - Apr. 2022• Volunteered in Enactus Nottingham, joining the innovation team tasked with creating charity idea • Proposal created with Microsoft Office PowerPoint • Tasks as marketing officer included: • Creating marketing strategy with Canva Design Software • Curating target customer profile • Detailing promotion channels to use when marketing • Setting out a budget specifically for marketing • Using infographics to depict secondary data collected about competitors
Marketing Team Member
Pathway Housing SolutionsMarketing Team Member
Oct. 2020 - Apr. 2021Nottingham, England, United Kingdom• Developed official website and "go fund me" page • Initiated communications with over 15 local press outlets, corporate donors, and charity partners • Writing press releases for the use of local journalists
Subject ambassador
University of NottinghamSubject ambassador
Sep. 2020 - May. 2022Nottingham, England, United Kingdom• Represented the School of Cultures, Languages, and Area Studies in virtual and in-person subject session talks, including preparing and delivering presentations and taking part in question-and-answer sessions. • Engaged with visitors and share knowledge about accommodation, sports, societies, courses of study, SU, and other campus facilities. • Provided additional information about student life. • Complied with university policies and legal requirements to ensure the accuracy of all information provided.
Content Writer
Media MomentContent Writer
Jun. 2020 - Nov. 2020• Content writer for Media Moment - a digital content studio and new media publisher • Writing about the homogenisation of social media platforms • In-depth profile into budding social media moguls

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