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Work Background
DevAltusDirector, Business Operations
Jun. 2025
RearcBusiness Operations Manager
Jul. 2024 - Jun. 2025
UpworkOutsourced Solutions Program Manager (HR Focus)
Nov. 2023 - Jul. 2024RemoteHuman Resources Shared Services Manager and HRBP at Mobileum Inc. Spearheaded the Human Resources Shared Services team, focusing on developing compliant HR processes, workflows, and Standard Operating Procedures (SOPs).
Recruited, hired, and trained HR Specialists, fostering a culture of compliance and ethical conduct within the HR department.
Served as HRBP for US Mobileum, collaborating with cross-functional teams to integrate HR processes seamlessly with other business functions.
Gathered information and instructed the HR Specialist team on gathering information and creating articles to prepare for a comprehensive Human Resources Knowledge Base.
Participated in team that worked to revise and centralize SOPs for Recruiting, Onboarding, and Benefits Administration, ensuring compliance and efficiency.
Researched immigration companies and proposed findings on Envoy Global and its potential benefits for Mobileum.
Managed the documentation of business processes and assisted in transitioning entities from acquired companies to Mobileum Inc.
Developed and implemented business operations processes, improving overall efficiency and compliance within the organization.
Conducted HR investigations for compliance issues, ensuring adherence to company policies and regulations.
Collaborated with outside counsel to resolve labor-related non-compliance issues.
Stelligent Systems LLCDirector Of Business Operations
Jan. 2015 - Nov. 2023New York, New York, United States (Remote)Stelligent specializes in DevOps Automation for clients on Amazon Web Services (AWS) cloud. I was promoted to this role based on merit and my ability to navigate complex projects and environments. I was also tasked to develop and manage a five-member operations team. This multi-faceted team performs essential functions for this high-growth tech company, including contract administration, customer invoicing, accounts payable, staff on-boarding, employee enrichment programs, internal/external audit completion, staff certification initiatives, and forecasting. Corporate acquirement was a result of the growth. I prepared documents for due diligence and maintained the data room for the 2017 acquirement by Hosting.com and by Mphasis Technology in 2018. I was a catalyst for the revenue growth from $1 million to $15 million from 2010 to 2019. This growth also included increasing to over 100billable engineers. I deliver system integrations, business strategies, systems, and procedures to boost efficiency and maintain operations scalability and agility to meet changing demands. Human resources functions are a vital part of this role. I lead and support multiple projects, including creating job descriptions, hiring competent personnel, overseeing employee training programs, and implementing staff evaluation parameters. I partner with the sales division to supervise client support services, manage commission plans and prepare sales commissions to optimize revenue opportunities. I also join forces with department leaders to gain insights, develop financial strategies, create budgets, perform regular reviews, reinforce compliance, and forecast performance trends by organizing data to reduce operational risks.
Northeast Hearings and AppealsBusiness Manager
Apr. 2010 - Mar. 2011Pittston, PAI independently sought ways to improve profitability through cost containment and revenue generation while spearheading business operations. The strategies I implement automated, streamlined operations include recordkeeping, correspondence management, and schedule management of appeal hearings for administrative law judges on staff and external representatives. I steered all vendor management activities, including researching best prices, negotiating payment terms, creating payment plans, verifying insurance coverages, securing service authorizations, and establishing ACH deposits to process payments. All bookkeeping functions, including accounts payable client billing and payroll processing, were completed using QuickBooks Online and other financial management tools.
Stelligent Systems LLCBusiness Operations Manager
Jan. 2010 - Jan. 2015Reston, Virginia, United States (Remote)I was selected to provide business operations to a DevOps automation on AWS organization and joined the team with the founder and c-suite leaders. I wrote all the standard operating procedures (SOP) documentation and handbook to establish the foundational corporate procedures. I also built and expanded the business operations department, emphasizing scalability while performing human resource functions such as forecasting, recruiting, hiring, mentoring, and training five staff members. This role included administering payroll to over 100 full-time employees as the Company continued to grow. In addition, I supervised staff members completing financial operations, including reporting, budget preparation, forecasting, customer billing, accounts receivable, accounts payable, and employee expense reimbursement. During the update meetings I hosted, I shared information on financial status with the senior leadership team, analytics to identify potential risks and opportunities, and economic and operational performance improvement recommendations.
Guitar ControlOperations Manager
Jan. 2010 - Apr. 2011In this role, I supervised a team of 30 global customer service representatives, a virtual customer service manager, and an operations assistant to secure customer satisfaction ratings that surpassed expectations. Essential tasks included resolving escalated issues with problematic clients to support lower-level staff and modeling problem-solving procedures and directing decisions for customer chargebacks and BBB inquiries. I oversaw projects across all business aspects and division level managers, operations, sales, finance, human resources, safety, and compliance in a matrix management environment. These projects included improving issue tracking by collaborating with a cross-functional team to create and implement a customized ticket tracking system. I also contributed to revenue increases and lowered downtime after making processes to improve assistance to support groups. I deployed my strong communication and leadership skills to connect with customer service team members, and this significantly reduced the number of missed deadlines and miscommunications. I provided vendor management and budgeting by assessing supplier quality to maintain tight cost controls, maximize business operational performance, and boost productivity by resolving LTL freight and customer shipping issues.
Watt + Company LLCFinancial Controller
Jan. 2009 - Jun. 2013Cleveland/Akron, Ohio AreaI collaborated remotely with the executive team to prepare annual capital and operating budgets, forecasts, and financial reporting and analysis. I completed vital accounting functions, including reporting, accounts receivable statement preparation, internal and external audit assistance, and implementing internal controls. I generated financial documents for independent contractors, including cash forecasting reports, monthly statements for accounts receivable, weekly accounts payable reports, P & L sheets, balance sheet reports, and 1099s. I also oversaw reconciliation of banking activity, credit card processing, and sales tax returns while providing treasury and cash management. While managing vendor relationships, I led extensive negotiations for payment terms, established payment plans, and used QuickBooks to enter invoices, receipts, and reconcile transactions. In addition, I maximized tax-deductible business expenses for tax filing purposes using in-depth taxation knowledge.
Mainline Operations LLCFounder
Jan. 2008Scranton, Pennsylvania AreaAt Mainline Operations, we pride ourselves on being more than just consultants; we are your strategic partners in success. Our agency offers a comprehensive suite of consulting services designed to address the unique challenges and opportunities your business faces. Whether you're a startup looking to carve out a niche or an established enterprise aiming to optimize operations and boost profitability, our expert team is equipped with the insights and tools you need to succeed. Business Operations & Strategy Process optimization for efficiency and scalability
Workflow development and automation implementation
Strategic planning and execution for operational growth
Vendor and contract management
KPI development and performance tracking Back-Office Operations & Administrative Support Administrative process streamlining and workflow management
Document management and compliance tracking
Policy and procedure development
Procurement and vendor coordination
Calendar management, executive assistance, and travel coordination HR Services & HR Operations End-to-end employee lifecycle management (hiring, onboarding, retention, and offboarding)
HR policy development and compliance alignment
Compensation and benefits administration
Payroll setup, processing, and compliance
Performance management and employee engagement strategies
HRIS implementation and optimization
Employee relations and conflict resolution
Training and development programs Financial Operations & Accounting Support Bookkeeping and financial reporting
Accounts payable and receivable management
Budgeting, forecasting, and financial planning
Payroll reconciliation and expense reporting
QuickBooks and financial software integration
Financial compliance and audit preparation
The Times LeaderStaff Accountant - Accounts Payable
Jun. 2006 - Sep. 2008Wilkes-Barre, PAI was selected to join the team as an inventory staff accountant secured promotion to accounts payable staff accountant based on merit. I processed bi-weekly payroll for 100+ subcontractors, employee expense reports, and yearly 1099 filing with strict documentation expectations. Performed accurate petty cash management and monthly bank reconciliations and captured cost savings by monitoring key accounts for discount opportunities. I also completed vendor management functions, including establishing vendor relationships, performing reconciliations, and preparing monthly statements.
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