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Work Background
Keystone Education GroupDigital Content Editor
Mar. 2022Stockholm, Stockholm County, SwedenFollowing a successful three-month internship, I was offered a full-time position at the company's Stockholm office. In my second year, I was entrusted with leading a centralization project for domestic publishing. As a digital content editor, my responsibilities are diverse. Primarily, I focus on creating and publishing profiles for our clients on findcourses.com and findcourses.co.uk. I also oversee the monitoring and correction of XML feeds, assist in setting up API integrations with client CRM systems, communicate and quality check our outsourcing team, and lead specific projects to enhance the performance of our sites. Recently, I've taken on the role of coordinator for the domestic publishing teams at KEG. In this capacity, I schedule workshops, develop training materials, and offer guidance on best practices. My aim in this role is to ensure that each team uses the most up-to-date tools and processes, thereby maximizing efficiency and allowing for growth and learning in other areas.
Colwen HotelsFront Desk Agent / Night Auditor
May. 2017 - Oct. 2020Portsmouth, New HampshireFront Desk and Night Audit Associate at the Residence Inn Downtown Portsmouth NH, owned and operated by Colwen Hotels. -Customer engagement and management, build strong relationships and driving brand loyalty.
-Strong communication, orally and written, between in-house departments, franchise management, and guests.
-Strong multitasking skills under high stress, fast paced, and high volume work place.
-Creative and on the spot troubleshooting to solve problems with staff, guests, and systems.
-Attention to detail and strong organizational ability, able to switch tasks and or roles at any moment.
-Completing administrative tasks such as data entry and report filing and assisting with some HR work.
-Highly independent, but team player. Stepping up and stepping in when needed, but able to stand aside and allow others to shine for their own efforts.
Awards: Marriot Employee of the Year 2018
Target MobileWireless Team Lead
Aug. 2016 - May. 2017Greenland, NH-Assist customers in understanding contracts and insurance benefits.
-Commission based sales, results driven for hitting sales quotas.
-Professionally and safely processing handling secure, personal, and sensitive information.
-Technical know how to assist guests with any issues.
-Ability to run a small team for success.
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