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Work Background
U.S. Department of Veterans AffairsVeteran Services Representative
Jan. 2022Nashville, Tennessee, United States- Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence and relationship.
- Requests examinations, re-examinations, or opinions to evaluate disabilities resulting from diseases or injuries.
- Reviews claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans’ case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process. - Conducts interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
- Prepares and releases correspondence for use by other federal, state, and local agencies.
- Utilizes various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.
U.S. Department of Veterans AffairsProgram Support Assistant
Dec. 2020 - Jan. 2022Murfreesboro, Tennessee, United States- Performed a wide range of administrative and technical duties associated with Logistics.
- Ensured that timely follow-up notifications were made to the appropriate people.
- Prepared, by own initiative and as instructed, a variety of written material and correspondence and compiled reports and statistics to meet various demands.
- Sustained all administrative files and disposals in accordance with regulation.
- Kept time and attendance records and updated all training using applicable software programs for Logistics employees.
- Organized and maintained logs to track the status of actions and correspondence.
- Ensured files included all required documentation and signatures.
- Responded to routine and non-technical requests for information, such as status of reports, and suspense dates for matters requiring compliance.
- Developed and implemented the organization chart, as well as recruitment and hiring policies for Logistics.
- Drafted and distributed delegation memorandums to appropriate personnel within Logistics.
- Received and screened incoming correspondence, established controls and followed up on behalf of supervisors.
- Gathered and coordinated information for various reports, briefings, conferences, etc.
- Prepared agendas and recorded, transcribed, and distributed minutes for board meetings.
- Non-voting member of Equipment Committee, Emergency Management Committee, Strategic Planning Board, and the VISN Resource Board.
US ArmyArmy Instructor/Quality Assurance Evaluator
Jun. 2018 - Dec. 2020Fort McCoy, WI- Assisted the Commandant and the Quality Assurance (QA) NCO in assessing the quality, safety, and value (QSV) of the organization’s ability to meet the needs of the Army.
- Recommended awards to instructors based on the merits they had shown through the class cycles.
- Executed QA and evaluation programs to ensure that Fort McCoy NCO Academy met mission requirements.
- Conducted internal reviews within the Academy, which included auditing classes, inspecting personnel, student barracks, and offices, and evaluated the efficiency of the grading process.
- Reviewed and maintained the drafting of all Academy Standard Operating Procedures (SOPs) and audited documents.
- Provided institutional training of the Basic Leader Course learning materials, which consisted of: Group Dynamics, Effective Listening, Written Communication, Public Speaking, Critical Thinking and Problem Solving, Drill and Ceremonies, Training Management, Legal Responsibilities and Limits of NCO Authority, Servant Leadership, Team Building and Conflict Management, and Resiliency.
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- Developed and implemented training and maintained an environment conducive to student learning.
- Ensured student compliance with safety and environmental protection rules, regulations, laws and course requirements.
- Motivated, inspired and influenced up to 540 students per years.
- Completed and maintained all student records prior to submission to the Course Manager.
- Represented the Army and the Academy, both in the Community and in the Media.
United States Army ReserveSupply NCO
Oct. 2016 - Jun. 2018Fort Bragg, NC- Developed and maintained unit supply and operating budget.
- Managed a supply and property accountability program.
- Conducted a short and long-term planning analysis of all expendable items utilizing spreadsheets.
- Forecasted equipment needs for the unit based off of demand history and current stock levels.
- Managed personnel records, equipment and training for 54 Soldiers. Took responsibility for the professional development of every Soldier within the unit, regardless of rank or position.
- Supervised three Soldiers as supply specialists for the unit.
United States Army ReserveOperations Sergeant
Apr. 2016 - Oct. 2016Nashville, TN- Supervised, mentored and trained Soldiers in paralegal and military duties.
- Organized and recorded results of training events for a unit of 50+ personnel.
- Drafted and finalized operation orders for unit training events.
- Explained procedures or forms to parties in legal cases or to the general public.
- Analyzed, interpreted and proposed policy and guidelines and assessed business processes to ensure legal compliance and quality assurance.
- Produced a variety of written documents and materials using the standard suite of Microsoft Office software, such as Microsoft Excel, PowerPoint, Publisher, Word and Access.
U.S. Department of Veterans AffairsProgram Support Assistant
Jan. 2016 - Oct. 2016Murfreesboro, TN- Performed a wide range of administrative and technical duties associated with Logistics.
- Ensured that timely follow-up notifications were made to the appropriate people.
- Prepared, by own initiative and as instructed, a variety of written material and correspondence and compiled reports and statistics to meet various demands.
- Sustained all administrative files and disposals in accordance with regulation.
- Kept time and attendance records and updated all training using applicable software programs for Logistics employees.
- Organized and maintained logs to track the status of actions and correspondence.
- Ensured files included all required documentation and signatures.
- Responded to routine and non-technical requests for information, such as status of reports, and suspense dates for matters requiring compliance.
- Developed and implemented the organization chart, as well as recruitment and hiring policies for Logistics.
- Drafted and distributed delegation memorandums to appropriate personnel within Logistics.
- Received and screened incoming correspondence, established controls and followed up on behalf of supervisors.
- Gathered and coordinated information for various reports, briefings, conferences, etc.
- Prepared agendas and recorded, transcribed, and distributed minutes for board meetings.
- Non-voting member of Equipment Committee, Emergency Management Committee, Strategic Planning Board, and the VISN Resource Board.
Maloney - Frost LLPParalegal
Jun. 2013 - Mar. 2015Mobile, Alabama, United States- Interviewed potential clients.
- Interacted with clients, attorneys, medical personnel, insurance adjusters, and court staff.
- Drafted letters, pleadings, witness lists, exhibits, and motions.
- Reviewed medical records and prepared medical chronologies.
- Opened and organized new client files.
- Conducted market research and provided sound information in developing acquisition strategy for implementation of a new case management system for the firm.
- Assisted as hiring manager for the firm, finding potential candidates, conducting interviews, and making recommendations to the partners.
United States Army ReserveParalegal NCO
Sep. 2012 - Sep. 2014Mobile, Alabama Area- Examined, prepared and processed legal documents such as motions, pleadings, judgments, powers of attorney, Article 15s, courts-martial, and investigation - Reviewed and analyzed all legal actions and investigations to ensure the adequacy of the offense, and checking for legal merit and compliance with the Constitution, US Code, and Uniform Code of Military Justice - Provided assistance to attorneys with court martial preparation.
- Initiated contact with defendants, trial defense services, commanders and attorneys - Informed commanders of the various actions they were permitted to take. - Produced a variety of written documents and materials using many office software applications, such as Microsoft Excel, PowerPoint and Publisher.
- Maintained calendar of assigned active and closed cases.
- Used a variety of legal sources to obtain and/or verify information for attorneys and commanders, as well as for fellow Soldiers
- Taught military justice classes to Commanders, Officers, and Noncommissioned Officers to better ensure that laws were being upheld.
- Maintained the legal appointment calendar for the Battalion Commander.
- Established and maintained the filing system for internal office use.
- Briefed the Battalion Staff on all legal administrative functions and operations.
- Developed administrative guidelines and SOPs for the battalion and conducted weekly inspections to ensure compliances with those SOPs, guidelines, and all regulations.
- Independently planned, managed, developed, and controlled a wide varieety of administrative programs necessary for day-to-day operations within the office.
- Prepared affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
- Prepared for trial by performing tasks such as organizing exhibits.
- Gathered and analyzed research data, such as statutes, decisions, and legal articles, codes, and documents
- Called upon witnesses to testify at hearing
United States Army ReserveUnit Administrator Technician
Sep. 2012 - Jun. 2013Mobile, Alabama Area- Served as the principal administrator responsible for performance of a variety of technical, analytical, advisory, liaison, and coordinating duties for the USAR Unit Commander in accomplishing the overall functions of the unit.
- Directed the work of all full-time support personnel in the unit.
- Planned and established priorities. Reviewed incoming directives, policies, and instructions, advising the Commander on those affecting overall unit functions.
- Developed, recommended, and, when directed, executed appropriate action to implement changes.
- Researched, analyzed, monitored or assisted in the development and implementation of standard operating procedures to cover a variety of activities for the unit.
- Monitored unit preparation for official inspections, command staff visits, and similar activities.
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- Managed unit and individual training; interpreted training directives and guidance; assisted the Commander in establishing unit and individual training goals and objectives; recommended changes to unit training program, schedules, and plans.
- Managed and provided technical review of completed personnel actions.
- Performed records management duties to included establishing, maintaining, consolidating and purging personnel, finance, individual mobilization, and medical records.
- Served as the key point of contact regarding recruitment and retention.
- Developed budget projections for organizational support and capabilities for specific acquisition projects.
United States Army ReserveParalegal Specialist
Aug. 2011 - Sep. 2012Camp Leatherneck, Afghanistan- Examined, prepared and processed legal documents.
- Provided assistance to attorneys with court-martial preparation.
- Reviewed and analyzed all legal actions and investigations to ensure the adequacy of the offense, and checking for legal merit and compliance with the Constitution, US Code, and Uniform Code of Military Justice.
- Developed administrative guidelines and SOPs for the battalion and conducted weekly inspections to ensure compliances with those SOPs, guidelines and regulations.
- Gathered and analyzed research data, such as statutes, decisions, and legal articles, codes and documents.
- Investigated facts and law of cases and searched for pertinent sources, such as public records, to determine causes of action and to prepare cases.
United States Army ReserveParalegal Specialist
Jan. 2008 - Aug. 2011Orlando, Florida Area- Independently planned, managed, developed, and controlled a wide varieety of administrative programs necessary for day-to-day operations within the office.
- Prepared affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
- Prepared for trial by performing tasks such as organizing exhibits.
- Gathered and analyzed research data, such as statutes, decisions, and legal articles, codes, and documents
- Called upon witnesses to testify at hearing
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