IntertekHead of Finance Transformation
Oct. 2012 - May. 2015London, United Kingdom★ Transformation:
I was brought in to help oversee the establishment of a global outsourced delivery centre "SSC" in India (circa 200 heads.) This covered all finance processes and covered 11 in-scope countries across the group. I also led, built and developed a Group Transformation team into an 8 person function over the last 2.5 years. Other deliverables I was responsible for included:
supporting the creation of 2 captive SSC centres in China. delivering the establishment of an RTR/financial accounting centre in Southern China.
developing the target delivery model and business case for a new captive SSC for continental Europe.
supporting the development of a captive SSC in Latin America. ★ Operations:
I was also responsible for day to day operational delivery for all finance operations for the Group. From a low base, I established operational performance standards and procedures as well as a reporting framework. This included SLA definition and establishment of balanced scorecard KPIs. ★ Strategy:
I designed the Group finance transformation strategy for the next 7 years. This strategic framework consisted of a hybrid BPO and captive portfolio of SSC delivery centres, supported by 4 global transactional hubs and a local hub and spoke finance network. The business case generated savings per annum > £5m. ★ Process Improvement:
I was also responsible for all the Global Process Owners' "GPOs" activities across the Group. This includes ownership of all Group processes covering RTR, P2P and O2C. As part of this work we designed the methodology and drove the adoption of a global finance process standardisation project. This delivered new policies, procedures and KPIs across the P2P, RTR and O2C towers.