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IHS TowersSenior Change Management Consultant
Oct. 2024Dubai, United Arab Emirates
Al-Futtaim Automotive - الفطيم للسياراتSenior Manager
Aug. 2022 - Sep. 2024Dubai, United Arab EmiratesChange Management | Strategy & Transformation | Communication and Training | Stakeholder Engagement Responsible for managing matrix teams, deploying measurable change management interventions and driving strategic and transformational initiatives. Contribute to organizational change management efforts, focusing on communication and training for IT solutions and multiple businesses. Key responsibilities include ensuring the seamless implementation of change plans, managing requirements, and designing new service delivery strategies. Take the lead in spearheading change management efforts for the successful implementation of SAP CRM across both B2B and B2C sectors, influencing over 800 employees. This initiative has resulted in increased efficiency and productivity. Collaboration is a core aspect of my role, as I work closely with a multi-disciplined team of clients, stakeholders, and third-party vendors to implement business transformation. This includes automating business processes, establishing service level agreements, and improving service management processes. I also partner with senior executives to address critical changes to business operations and manage staffing impacts. Drawing upon my expertise in business transformation methodologies, I proficiently apply strategies that meet the requirements of service management delivery. To ensure effective change management, I execute detailed impact analysis, conduct interviews, research, and engage with clients and key stakeholders. This allows me to gather valuable insights and input, fostering stakeholder buy-in and ensuring successful change implementation.
Foot Anstey LLP Independant Consultant
Jan. 2022 - Aug. 2022Exeter, England, United KingdomOrganizational Transformation | Training and Development | Strategic Planning | Overall Project Success I served as a Leader and Consultant who played a pivotal role in driving the success of organizational change initiatives. My expertise spans changes to business processes, technologies, organizational structure, job roles, systems, knowledge transfer, stakeholder management, corporate communication, and benefits realization. Additionally, I have provided strategic digital solution design, implementation, and rollout project support. Key Achievements: ~ Successfully led the implementation of a new MS-Dynamics-365 case management system within an agile environment, ensuring a smooth transition and optimal system utilization. ~ Utilized robust change management strategies to accelerate the rate of adoption and minimize resistance to change, resulting in increased project success rates. ~ Conducted training sessions for team members on Change Management and adoption principles, based on the ADKAR model, enabling them to embrace change effectively. ~ Developed and executed a comprehensive 5-year change and adoption plan aligned with the organization's strategy, vision, and values, fostering a culture of change readiness and continuous improvement. • Responsible for designing and leading all change activities including, stakeholder engagement, communication, knowledge transfer and benefits realisation.
• Worked with team members to upskill knowledge and capability in Change Management and adoption based on the ADKAR model. • Developed and implemented a 5-year change and adoption strategy - aligned to the wider firm’s strategy, vision and values.
CIPS - The Chartered Institute of Procurement & SupplyBusiness Change Consultant
Feb. 2020 - Apr. 2020Easton, England, United KingdomLean Methodology | Business Process Enhancement | ADKAR Model | Seamless Transitions
As a change management professional, I have been actively involved in coordinating with business leaders and their teams to address challenges and drive significant organizational change initiatives. My focus has been on designing optimized business processes for supply chain operations based on industry best practices. Additionally, I have overseen the global rollout of new Oracle, LMS, and Communities platforms, resulting in increased adoption rates among Procurement & Supply specialists and trainers.
Key Accomplishments:
~ Led impact analysis efforts and designed change management strategies utilizing the ADKAR model, ensuring smooth transitions and successful change adoption across the organization.
~ Monitored global adoption rates and implemented sustained improvement measures by delivering training and communication plans to support users in embracing the new platforms and systems.
~ Leveraged various Organizational Change Management approaches, effectively streamlining stakeholder engagement initiatives both in person and virtually to ensure maximum buy-in and support.
~ Assessed core processes using LEAN methodology, ensuring their alignment with the new systems and organizational structure, and promoting future adaptability and continuous improvement.
In my role, I have been entrusted with the responsibility of analyzing the impact of new core systems on business processes and the organizational structure of the business. By utilizing my expertise in change management and drawing upon methodologies such as LEAN, I have successfully contributed to the design and implementation of streamlined processes and organizational changes that drive efficiency and future adaptability.
Kapal APIChange Consultant
Dec. 2019 - Jan. 2020 IndonesiaAs an experienced professional, I have successfully implemented LEAN manufacturing practices, resulting in significant efficiencies and improvements in business processes. By thoroughly analyzing the manufacturing cycle, I prioritized value addition by identifying and eliminating repetitive and non-value-added processes.
Key Accomplishments:
~ Implemented LEAN manufacturing practices that led to a 20% increase in efficiencies by streamlining and optimizing business processes from scratch.
~ Managed a project team responsible for overseeing change management projects, developing change methodologies, and driving cultural adoption within the manufacturing domain.
~ Evaluated projects and associated change management issues, considering the impact on people, technology, and processes, and developed strategies to address them effectively.
~ Conducted change impact analysis by identifying key stakeholders, designing appropriate change strategies, and considering organizational characteristics to ensure successful change implementation.
~ Successfully implemented new processes and business strategies while minimizing negative outcomes and disruptions.
~ Orchestrated an engagement strategy to foster positive adoption of recommended changes based on thorough impact analysis and stakeholder involvement.
~ Conducted skills gap analysis to identify areas where employees lacked the necessary skills and knowledge, providing valuable insights to senior management for delivering successful changes.
By implementing LEAN manufacturing practices and leveraging my expertise in change management, I have achieved significant improvements in operational efficiency and contributed to the successful implementation of change initiatives. Through strategic analysis, stakeholder engagement, and skills gap assessments, I have ensured smooth transitions and positive outcomes for the organization.
D&D Ventures LtdDirector
Nov. 2017 - Nov. 2019Torquay, United KingdomBusiness Growth | Strategy and Leadership | Business Relationship Management | Operational Efficiency
As a Director and Owner, I successfully transformed a struggling food and beverage business in challenging markets, driving it towards profitability and growth. Within just 12 months of purchasing the business, I achieved a turnover of £400+ k. My focus areas included business strategy, corporate development, and finance, allowing me to expand the product portfolio capabilities and increase sales revenue.
Key Accomplishments:
~ Led the strategic direction of the business, implementing effective business strategies and initiatives to turn around its performance and achieve profitability.
~ Oversaw corporate development efforts, identifying opportunities to expand the product portfolio and diversify revenue streams, resulting in increased sales and market share.
~ Took charge of securing funding for the business, creating compelling business cases and successfully negotiating financial support to facilitate growth and operational improvements.
~ Played a key role in talent acquisition by leading staff recruitment efforts and implementing training programs for both staff and management, ensuring a skilled and motivated workforce.
~ Developed and maintained strong business relationships with suppliers, fostering collaborative partnerships and negotiating favorable contracts to support business operations.
~ Implemented effective employee relations practices, promoting a positive work environment and ensuring high levels of employee engagement and satisfaction.
Through my leadership and expertise, I transformed the struggling food and beverage business into a profitable and growing enterprise. By focusing on strategic initiatives, financial management, talent development, and strong supplier relationships, I contributed to its overall success.
RS ComponentsSenior Manager
Sep. 2016 - Jan. 2017Corby, Northamptonshire, United KingdomAgile Methodology | Stakeholder Management | Business Change Management | Business Transitions
As a Global Change Manager, I played a pivotal role in driving organizational change and fostering a culture of agility and adaptability. Through my expertise in change management, prioritization methodologies, and effective communication strategies, I successfully facilitated the implementation of new strategies, processes, and technologies, resulting in business growth and enhanced user adoption.
My role focused on driving business growth by conceptualizing a new change prioritization methodology and transforming a waterfall methodology team into an Agile methodology team with a strong emphasis on change management and user adoption.
Key Accomplishments:
~ Led the development and implementation of a new change strategy for an Agile development team, ensuring that change initiatives aligned with business objectives and supported organizational growth.
~ Developed a change prioritization methodology that effectively identified and addressed key areas for change, enabling the organization to respond more efficiently to evolving market needs.
~ Demonstrated expertise in managing the communications strategy for the rollout of Office 365, emphasizing the business change aspects and ensuring alignment with established business transition protocols and standards.
~ Worked closely with stakeholders to understand their needs, concerns, and expectations, and implemented change management strategies that effectively addressed their requirements and facilitated smooth transitions.
~ Developed and executed comprehensive communication plans to keep employees informed and engaged throughout the change process, fostering a positive change culture and ensuring successful adoption.
Countrywide PlcProgram Manager
Jun. 2015 - Aug. 2016Milton Keynes, United Kingdom;Change Communications Strategy | Client Experience Excellence | Process Enhancement
As a Group Transformation Program Manager, I demonstrated my expertise in program management, change management, and strategic communication. By overseeing and driving successful change initiatives, I contributed to the overall transformation of the organization, delivering tangible benefits for both employees and customers.
I successfully led and managed all aspects of project and program operations for a significant £350M program under the leadership of the CEO. My role involved conceptualizing a comprehensive change communications strategy that had a group-wide impact, reaching over 10,000 employees.
Key Accomplishments:
~ Played a key role in change management at the organizational level, overseeing the successful implementation of multiple change programs that directly impacted employee benefits, pay/conditions, training, career progression, and IT infrastructure improvements.
~ Led the planning and design of the program, ensuring alignment with organizational goals and actively monitoring progress, identifying and resolving issues, and recommending corrective actions when necessary.
~ Streamlined the entire group's change efforts by centralizing the change team, enabling better coordination, collaboration, and synergy across the organization.
~ Implemented measures to enhance the customer experience through improved processes, systems, and hardware, resulting in increased customer satisfaction and loyalty.
Countrywide SurveyorsSenior Leader
Nov. 2011 - May. 2015Milton Keynes, United KingdomProgram Planning | Global Resource Management | Stakeholder Engagement | Exceeded Client Expectations | Organizational Growth and Success
Throughout my tenure at Countrywide, I have held key positions that have allowed me to excel in project management and drive successful business transformations. As a Business Change Manager from November 2011 to June 2013 and later as the Head of Business Services from June 2013 to June 2015, I have accumulated extensive experience in executing projects and programs within the company.
Key Accomplishments:
~ Successfully managed and met requirements for large-scale business transformation projects, driving improvements across the organization and ensuring a seamless transition for over 450 employees in remote working environments.
~ Analyzed client needs and defined project scopes, delivering optimal solutions and finalizing project requirements to align with business objectives.
~ Developed and nurtured strong relationships with suppliers, ensuring reliable and efficient partnerships for the procurement of necessary resources.
~ Implemented a continuous improvement program, resulting in a 20% budget and FTE savings, while enhancing operational efficiency and effectiveness.
I played a vital role during the rollout of hardware upgrades, Windows upgrades, and the implementation of Office 365 for the remote workforce, enabling improved collaboration and productivity. Besides, consolidated regional offices into a single National Operations Centre (NOC), streamlining operations and implementing LEAN practices to maximize efficiency and effectiveness.
Metropolitan PoliceProject Manager
May. 2011 - Oct. 2011London, United KingdomLed the review of crime management units across the boroughs as part of the Territorial Policing development programme. • Responsible for reviewing effectiveness of multiple crime bureaus versus centralisation. • Conducted time in motion studies, analysed data and made and implemented recommendations for change.
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