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Work Background
Long View SystemsSystems Consultant
Jul. 2022Calgary, Alberta, Canada· Plan, create, test, execute, and supervise IT systems. · Gather and assess data to pinpoint areas for enhancement in an organization's IT infrastructure. · Evaluate current IT systems and internal processes. · Formulate, execute, and enforce policies and procedures across the software development life cycle to optimize the efficiency, effectiveness, and overall quality of software products and information systems, ensuring alignment with organizational standards and user requirements. · Establish quality assurance procedures and tests for advancing new and existing systems. · Recognize, analyze, and document discrepancies, ensuring appropriate adjustments. · Carry out proactive maintenance tasks on computer systems.
MicroserveDeployment Technician
Jan. 2022 - Jul. 2022Calgary, Alberta, Canada• Conduct software and network configuration and troubleshooting, Responsible for software installation and for printer/peripheral installation • Diagnose, repair, and upgrade PC software and equipment Record-keeping and asset management also delivering computer and/or printer orientation • Responsible for managing large deployment projects
Rabboni Support Services IncChild Care Specialist
Apr. 2021 - Jan. 2022• Provided exemplary in home care for more than 5 clients during my 10 month tenure. • Created and implemented a set of productive schedule for 3 of my clients to increase learning and productivity in their daily schedule • Assisted head coordinator in coordinating and planning monthly schedules for 4 clients for 5 months
The T1 AgencyCustomer Service Team Lead
Jan. 2019 - Dec. 2019Calgary, Alberta, Canada• Went above my duties as team lead to implement a team quota for T1 Agency, organizing more than 30 past and current employee turnover • Steered company through a complicated re-organization, resulting in a 15% increase in profits with minimal employee turnover • Received 1 promotion, from brand ambassador to team lead in less than 12 months.
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