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Work Background
Merchant Solution ServicesDirector of Operations
Aug. 2017Directed the daily operations of a dynamic financial services division, focusing on staffing,
budgeting, process optimization, and comprehensive HR management to drive efficiency,
compliance, and employee engagement.
Oversaw all HR functions, including talent acquisition, onboarding/offboarding, benefits
administration, performance management, and HRIS implementation, cultivating a positive
and growth-oriented workplace culture.
Designed and implemented strategic initiatives to enhance customer satisfaction, streamline
workflows, and achieve organizational objectives, leading to a 150% increase in sales over five
years.
Guided a cross-functional team to meet departmental KPIs, boost operational performance,
and develop innovative solutions for complex challenges.
Fostered strong vendor partnerships and coordinated large-scale initiatives to uphold
regulatory compliance, execute programs effectively, and integrate third-party services
seamlessly.
Handled budgeting and financial forecasting across departments, scrutinizing expenditures,
authorizing purchases, and optimizing operations while managing compensation, leave
policies, and adherence to employment laws.
Evaluated program and workforce performance through data analysis, introducing impactful
HR and operational enhancements to improve retention, satisfaction, and organizational
outcomes.
Kept abreast of industry trends, labor regulations, and compliance updates, leading efforts to
stay competitive and align with best practices in HR and operational management.
Automated Healthcare SolutionsAccount Manager
Jan. 2015 - Jan. 2017Managed a portfolio of 20+ accounts, overseeing the successful implementation and management of healthcare software programs for clinics, ensuring compliance with all relevant health regulations.
Developed comprehensive workflows and coordinated training for clinic staff on program best practices, regulatory compliance, and operational efficiencies, contributing to improved client satisfaction and retention.
Utilized data analysis to assess the effectiveness of programs, making targeted recommendations for workflow improvements and resource allocations.
Built strong partnerships with internal teams and external stakeholders, fostering collaboration to enhance service delivery and client outcomes.
Organized and managed large-scale events and installations, coordinating resources, scheduling, and program logistics to ensure seamless execution and positive client feedback.
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