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Work Background
ExxonMobilScrum master
May. 2023Curitiba, Paraná, BrasilWorking as Scrum Master at Developer Tools Team. • I managed the work incoming to the team, issues related to the plataform GitHub. • I created severy queries in Devops Dashboards where the team got able to see the tickets coming from Appconsult and ServiceNow from Worldwide.
• I managed issues related GitHub resolving issues related repositorie's access and security.
• I managed several ceremonies as Daily Scrum, Sprint Planning, Retrospective, Sprint Review, PI planning, Breakdown.
• I ran some events as Team Work Agreement, Team Health Check and I worked as Coach Agile sharing Agile Framework to multiple teams.
ExxonMobilScrum master
Jun. 2022 - Jan. 2025Curitiba• Coaching Agile Framework in EMIT applications, managing Agile in two different teams, Alteryx and Visualization's Team. • Coaching the team in different phases of Agile using Agile tools such as Compass. • Organizing User Stories and guide the team to use frames to better manage their cards. • Guiding the team to better fill out the cards, with description and Acceptance Criteria, and involve other people / teams to the card, managing all tags, and detailing user stories in different sprints. • Organizing Agile Ceremonies and train the team on the importance of each Ceremony and help them manage their work and work as a team. • Managing of Visualization team, and working to maintain Agile Ceremonies, and improve Agile Metrics. • Guiding the team with ceremonies, learning about Tableau Dashboard to share accurate data and make better decisions with the team. • Improving knowledge in Tableau and how to improve and develop dashboards for teams. • Working with different Product Owners with their different customer requirements. • Managing of the migration of the workload from TFS to Azure Devops.
ExxonMobilScrum master
Mar. 2022 - Jan. 2025Curitiba, Paraná, Brasil
ExxonMobilScrum master
Mar. 2022 - May. 2022Curitiba, Paraná, Brasil• Set up Agile Framework at the EMIT Apps, Winshuttle team. • Organizing Devops in different projects/ structures as Epics, Features, User stories and Tasks and managing demands from different stakeholders.
• Coaching the team how to adhere to Agile Framework, inserting them in Agile Ceremonies as Daily Meetings, Sprint Planning, PI Planning, refinement and Retrospective’s Meetings in different regions with big teams in Thailand, India and US.
• Joining in groups of different areas, sharing ideas with other Scrum Masters and POs at Agile Champion.
RocheScrum Master
Sep. 2020 - Mar. 2022São Paulo, São Paulo, Brasil• Acting as Scrum master’s in projects • Responsible for organizing user stories in backlogs within the sprints so that developers can act on the sprints within the project.
• Organize Daily Scrums to understand sprints and developer interaction.
• Organize meetings and develop reports to stakeholders. • Understand and organize the team's backlogs' impediment, sprint retrospectives, understanding user history with the architecture team.
• Time estimation and hourly cost on demand.
• Organization of user stories, features and epics within Azure Devops
RocheSenior Business Intelligence Analyst
Jan. 2020 - Sep. 2020São Paulo e Região, BrasilWorking in Life Science area for Roche Pharmaceutical Division
• Support for Latam for all end-users • Support for Tableau and QlikView access and issues
• Permissions for users
• Database manipulation;
• ServiceNow Monthly Report for Incidents and Service Request for all team
• Managing and Development of project manuals
• Managing internal issues
• Managing compliance process between TCS and Roche
RocheSystem Engineer
Mar. 2018 - Jan. 2020São Paulo, São PauloWorking for Global CLM-EP (Control Life Cicle Management) area, managing the GDC - Global Deal Calculations' System of test instruments, reagents, materials at Roche Diagnostics
• Support level 2 for Canada, USA and LATAM
• Support Agiloft for output issues
• Permissions for users | Groups | scenarios;
• Managing all price calculation on proposals.
• Database manipulation as Refresh, Restore and Upgrade;
• Updating tables, inbound and outbound Data from SAP
• Analysis of XML files and error from SAP • Analysis from API errors
• Monitoring and Fix errors and alerts from Database • Experience with Jira and Confluence
• Managing Service Manager, IIS and SOAP interface
Wipro ConsultingIT Consultant
Nov. 2017 - Mar. 2018São Paulo, São Paulo, Brazil• Working on the Project of IT at the Telecommunication company, administrating issues of SOA (service barring) area, troubleshooting API’s to response correctly, analyzing logs sent by services requests, servers, and websites.
• Troubleshooting systems, updating telephony lines into the correct databases. Working with searches in the Oracle Database 11G. • Administrating incidents opened, dispatching those to correct areas and forcing right services into the lines migrated inside and outside of pre-paid lines in the MVNO.
Zebra TechnologiesTechnical Support Specialist
Apr. 2012 - May. 2016São Paulo e Região, Brasil• Supervision of the Technical Support Group for problems related to hardware and software.
• Customer Incident Management into the Sales Force.
• Data Management of Help Desk, Administrative, Financial, Sales, and Opportunity List;
• Report and Performance Management for Open and Closed Help Desk incidents;
• Routing of status and customers to sales area; • Data Management into the clouds and sharing articles with the solution to all customer trough incidents opened.
• Division and allocation of tasks to internal technical, administration about possible delays in customer service response.
• Development of technical manuals, business Implementation for pre-sale
IBMDispatcher
Aug. 2010 - Sep. 2011São Paulo Area, Brazil• Collaboration of identification of improvements, proposing appropriate solutions for service demands, ensuring satisfaction in the projects undertaken;
• Management and distribution/division of labor services to internal and external customers.
• Management of critical situations management in a support environment, negotiation of working time x systems administrators.
• Management of workload avoiding overload or delay of customer service.
• Management of group performance indicators Assessment in relation to the indicators.
• Management and resolution of new tickets and;
• Segmentation according to complexity.
• Management and Generate data to Visual Board.
IBMProduct Technical Support
Aug. 2006 - Jan. 2007São Paulo e Região, Brasil• Administration of applications coding for specifying programs, testing and monitoring of results;
• User Support
• Administration of UNIX environment and Windows handling and executing batch of routines and backup
• Collaboration executing PDAs upgrade and payment systems
• Support and Troubleshooting Servers;
• Resolution of incidents;
• Lotus Notes Setup;
• Division of tickets x users.
G&PProject Analyst
Dec. 2004 - Dec. 2005São Paulo Area, Brazil• Administration of new contracts, as well as customer requirements.
• Conferences with clients/users to design the lifecycle of help desk systems.
• Creation of Terms of accepted, approvals, prerequisites, pilot projects
• Administration of Parameter and entering data into the system
• Training new users of the system
• Administration of SLA reports Control (Service Level)
Atento BrasilCustomer Service Associate
Jan. 2002 - Sep. 2003São Paulo, Brasil• Managing problems related to telephone terminals.
• Managing issues and securing the completion of services for Telefonica's business customers.
• Open new registers of customers and customer’s services
• Support issues related to service provide and internet
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