Martindale-HubbellLegal Intake Specialist
Apr. 2021 - Oct. 2021New Providence, New Jersey, United States• Efficiently managed and responded to incoming calls pertaining to legal inquiries, demonstrating strong communication and active listening skills to gather crucial case information.
• Successfully identified and enrolled qualified cases for representation, showcasing expertise in legal matters and discernment in evaluating the eligibility and viability of potential cases.
• Conducted proactive outreach to prospective clients through outbound calls, skillfully presenting the firm's services and fostering positive client relationships.
• Ensured meticulous maintenance and updating of the Customer Relationship Management (CRM) system, recording essential client data, case progress, and relevant communication for streamlined organization and data accuracy.