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Work Background
U.S. Department of Veterans AffairsInformation Technology Supervisor
Oct. 2022Loma Linda, California, United StatesManage vendor and contractor partnerships, ensuring seamless deployment of healthcare IT solutions and
facility enhancements. Ensure smooth IT operations and system uptime by collaborating with Biomedical and Facilities teams. Develop and execute IT strategies to maximize healthcare service delivery and optimize operational efficiency. • Enhanced service accessibility and operational efficiency by successfully activating nine new healthcare
clinics on schedule.
• Led IT launch of Hemet VA Clinic, expanding healthcare services to 6K Veterans and improving patient care.
• Drove innovation, efficiency, and process optimization by directing strategic IT initiatives
• Steered cross-functional project teams, demonstrating exceptional leadership, stakeholder engagement, and program execution
U.S. Department of Veterans AffairsProject Manager / Program Analyst
Jun. 2018 - Aug. 2024Loma Linda, California, United StatesPerformed Cerner EHRM Infrastructure Assessments across eight sites, establishing renovation baselines to
support seamless electronic health record implementation. Partnered with contractors and stakeholders,
ensuring full compliance with federal procurement regulations and industry standards. • Boosted system reliability and operational resilience by leading a $2M server room renovation with N+1
redundancy.
• Drove successful infrastructure and IT project execution within strict deadlines by employing Agile and
Waterfall methodologies.
• Successfully oversaw and completed eight outpatient clinic renovations, delivering projects on time and
within $16M budg
U.S. Department of Veterans AffairsInformation Technology Support Specialist (Networking and Desktop)
Apr. 2014 - Jun. 2018Loma Linda, California, United StatesTroubleshot and optimized Cisco LAN infrastructure and structured cabling design to boost network reliability. Collaborated with key stakeholders to align IT infrastructure with organizational initiatives, driving operational efficiency and long-term success. Monitored, diagnosed, and resolved network issues to ensure continuous connectivity. • Deployed and integrated network infrastructure for a 30K sq. ft. outpatient care center, ensuring seamless
and timely implementation.
• Led successful renovation off outpatient clinic within 24 hours, maintaining zero service disruption and
operational continuity.
• Delivered ongoing network support for 5K+ users, ensuring a 99.9% uptime and enhanced performance
Best BuyGeek Squad Customer Service Agent
Sep. 2013 - Jan. 2014Menifee, California, United StatesPerformed customer service and support for laptops, desktops, and mobile devices. Installed printers, troubleshot and diagnosed hardware problems, cleaned computers, and diagnosed and repaired software issues on Android tablets and phones, all Apple products, Google Chrome books, and all Windows devices to include the Surface and Windows Phones. Used and diagnosed Point of Sale (POS) issues, and installed managed switches.
AT&T Government SolutionsDesktop Support Technician
Apr. 2013 - Apr. 2014Camp Pendleton South, California, United StatesDelivered expert technical support to government clients, swiftly resolving software-related issues and ensuring system functionality. Executed routing network maintenance procedures to detect issues proactively and maintain seamless connectivity. Coordinated with team members to streamline troubleshooting processes and minimize downtime. • Enhanced client satisfaction and reduced downtime by resolving technical issues promptly and effectively
implementing robust troubleshooting procedures.
The ExpertsDeployment Technician
Sep. 2012 - Jan. 2013VariousThis position required that I maintain an active secret security clearance. Performed hundreds of completed successful system installations averaging 10 nightly over a period of four months. Planned the sequence of installations to maintain a steady pace across naval installations, tracking, accounting for and recording the location/condition of encrypted and unencrypted hard disks and removable media devices. Responsible for troubleshooting network connectivity problems for workstation deployments with little to no supervision.
US ArmyPlatoon Sergeant
Aug. 1997 - Jan. 2011Gyeonggi, South KoreaDecorated and honorably discharged combat arms platoon sergeant (Short Range Air Defense; MOS 14S3O) with almost 14 years of federal service. Deployments to Bosnia-Herzegovina (SFOR-COOP), Afghanistan (Operation Enduring Freedom I, IV, VII) and South Korea. Participated in and served as unit POC for combat patrols and supply runs at Shkin, Orgun-E, Bagram, and Kandhar Afghanistan over three combat tours. Coordinated movement with Republic of Korea (ROK) units and our Air Defense after the sinking of the Cheonan, setting up defense in depth and checking on both US and ROK soldiers nightly along the DMZ in preparation for attack E Btry 6-52 AMD annual ‘top gun’ for missile live fires, besting 28 other teams and team chiefs for best short-range Air Defense crew on the Korean Peninsula Entry Control Point TOC NCO for Bagram Air Base, Afghanistan; responsible for riot guard and the destruction of illegal narcotics. Additionally responsible for weapons confiscation and managing the storage of confiscated items. Headquarters Platoon Sergeant, E Btry 6-52 AMD, Camp Casey, Korea 4th Platoon Sergeant, ‘Pitbulls,’ E Btry 6-52 AMD, Camp Casey, Korea 3rd Platoon Platoon Sergeant, I Btry, 1/11 ACR Drug and Urinalysis NCOIC for I Battery, 1/11 ACR and C Battery 3-62 ADA Equal Opportunity and EEO NCOIC for two separate units. Fort Irwin Non-Commissioned Officer of the quarter (3rd quarter FY09) I BTRY Non-Commissioned Officer of the year (FY09) Graduate of Primary Leadership Development Course (Fort Drum, NY), and Basic Non-Commissioned Officers Course (Fort Bliss, TX). Taught cultural relations and integration to multiple unites arriving to Fort Irwin and departing for combat in Southwest Asia, and the Middle East; comfortable speaking in front of large groups. Trained and mentored hundreds of Soldiers and 7 lieutenants
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