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Work Background
Thom Browne, Inc.Senior Sales Associate
Sep. 2024Boston, Massachusetts, United StatesI am committed to delivering best-in-class customer service and building strong relationships with clients through personalized communication and an exceptional client experience. I work closely with our clients, offering tailored advice, ensuring a deep knowledge of our collections, and helping them find styles that align with their unique preferences. I also support the store's daily operations, merchandising, and brand presentation, while striving to exceed sales goals. I leverage my network and entrepreneurial spirit to expand our client base, while staying true to the brand's values of respect, collaboration, and creativity.
Thom Browne, Inc.Retail Operations Associate (Keyholder)
Mar. 2023 - Sep. 2024Boston, Massachusetts, United StatesI lead continuous process improvement initiatives at Thom Browne Boston, ensuring optimal business impact and surpassing KPIs. My role involves overseeing daily operational efficiency, specializing in inventory control and product flow. I execute cycle counts regularly and conduct comprehensive bi-annual inventory processes to mitigate shrink and maintain operational excellence. Additionally, I manage various aspects, including product deliveries, software/systems, defectives, and organizational tasks, all aimed at enhancing the client experience and boosting sales. I take pride in upholding Visual Merchandising standards and providing insightful monthly reporting.
Institute of Contemporary Art BostonRetail Operations Coordinator/Assistant Buyer
Jun. 2022 - Mar. 2023Boston, Massachusetts, United StatesResponsible for the ICA Store's financial and operational aspects, including inventory, expenses, and accounting. Also, assisting with merchandising, buying, and special projects.
Institute of Contemporary Art BostonVirgil Abloh Sales Associate
Jun. 2021 - Sep. 2021Display extensive product and exhibition knowledge. Distribute an efficient and memorable customer experience. Maintain and manage merchandise displays. Assist clients in size and style choices.
Institute of Contemporary Art BostonRetail Operations Assistant
May. 2021 - Jun. 2022Boston, Massachusetts, United StatesAssist in day to day operations of museum store. Receive and manage inventory through Shopify and Stocky. Assist with merchandise displays.
Coastal Floor FashionsOperations Assistant
Jun. 2019 - Aug. 2020Portsmouth, New HampshireShipping and Receiving Freight shipments
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