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Work Background
FreelanceCertified Wellness & Movement Coach
Jul. 2023
Fitness Equipment Broker - Top-rated brands, Free shipping in the U.S.E-commerce Operations Specialist
Jan. 2022Los Angeles, California, United StatesCreate and manage order submission spreadsheets for a Shopify store averaging 50+ monthly unit sales. Maintain and update product data, pricing, and inventory across multiple e-commerce platforms. Schedule and coordinate shipping and assembly appointments, acting as the central point of contact between clients, vendors, and service providers. Provide responsive customer and vendor support via phone and email, ensuring timely issue resolution. Prepare and deliver detailed reports, contributing to leadership decision-making. Executive Support Overlap: Calendar management, research, vendor coordination, confidential communication, and process optimization that supports President in day-to-day operations.
MintedCustomer Design Support
Jan. 2021 - Jan. 2022Los Angeles, California, United StatesDelivered customer support via phone, chat, and email, achieving a 95% satisfaction rating. Reviewed and submitted custom stationery orders for design approval while maintaining accuracy under tight deadlines. Monitored Jira to track approval statuses, manage follow-ups, and escalate urgent cases. Collaborated across design, production, and fulfillment teams to improve workflows and strengthen customer experience. Executive Support Overlap: Coordinated between multiple departments, tracked project timelines, handled confidential client communications, and ensured leadership had accurate updates.
DôenE-commerce Specialist
Jan. 2016 - Jan. 2019Los Angeles, California, United States- Managed online product listings, customer orders, and internal inventory systems. - Oversaw fulfillment coordination and tracked order progress across internal teams. - Coordinated logistics for in-person high-revenue pop-up events ($10K–$90K per event) including vendor communication, scheduling, and on-site execution. - Delivered operational reports and sales analytics to leadership to inform strategy and performance reviews. Executive Support Overlap: Event coordination, expense and sales report preparation, vendor management, and administrative support to leadership CEOS.
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