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Work Background
Fluid TruckVP of Projects and Operations
May. 2023Buenos Aires Province, Argentina• Successfully led and managed a team of over 190 employees across six departments (Customer Support, Fleet Management Support, Data Integrity, Decommission Department, Lot Management, Claims, and Internal Collections), fostering a culture of collaboration, accountability, and high-performance.
• Implemented effective leadership strategies that motivated and inspired the team, resulting in improved productivity and enhanced employee satisfaction.
• Introduced efficient processes and workflow improvements, reducing response times, minimizing errors, and enhancing overall departmental performance.
• Developed and executed strategies to align all departments with the company's goals and objectives, ensuring a cohesive approach to achieving targets.
• Monitored departmental performance metrics, identified areas for improvement, and implemented corrective measures to maximize efficiency and productivity.
• Conducted comprehensive data audits to ensure the accuracy, completeness, and integrity of operational data across all departments.
• Maintained a strong focus on compliance with industry regulations and company policies, effectively mitigating risks and enhancing overall operational integrity.
• Implemented process optimization initiatives that resulted in cost savings, increased efficiency, and improved customer service.
Fluid TruckSenior Projects and Operations Manager - Claims and Data Integrity
Nov. 2021 - May. 2023Buenos Aires, Argentina• Built and expanded the department from two employees to over 20, spanning both Claims and Data Integrity departments.
• Structured, organized, and optimized the department to achieve its KPIs effectively.
• Successfully managed and controlled department budgets, ensuring financial efficiency.
• Continuously monitored individual progress to meet specific deadlines and goals.
• Set departmental goals and direction, aligning action plans and program management to accomplish objectives.
• Collaborated with other departments, attorneys, accounting, fleet management, sales, customer support, investors, and major customers.
• Managed promotions, salary structures, bonuses, and oversaw performance-based reviews for all department employees.
Fluid TruckProject and Operations Manager - Claims Department
May. 2020 - Nov. 2021Buenos Aires, Argentina• Analyzed the need for data audit and worked alongside various departments, including attorneys, accounting, fleet management, sales, customer support, investors, and major customers to establish the Data Integrity department.
• Structured, organized, and optimized the department to achieve KPIs effectively by monitoring individual progress, ensuring the timely meeting of specific deadlines.
• Managed and controlled department budgets to ensure financial efficiency and set departmental goals and direction, aligning action plans and program management to accomplish objectives.
• Oversaw promotions, salary structures, bonuses, and performance-based reviews for all department employees.
Fluid TruckCustomer Service Specialist
Feb. 2020 - May. 2020Buenos Aires, Argentina• Managed customer service operations, ensuring high levels of customer satisfaction.
• Provided effective solutions to customer inquiries, complaints, and queries.
• Contributed to improving housekeeping operations and maintaining partner channel communications.
• Successfully handled customer complaints and queries, resulting in positive reviews and increased average scores on all sales platforms.
Milhouse HostelOperations and Project Manager
Feb. 2017 - Dec. 2019Gran Buenos Aires, Argentina• Oversaw a team of over 40 employees, effectively organizing and guiding them to achieve their goals.
• Managed customer satisfaction, working closely with the owners to meet annual goals.
• Improved housekeeping operations to enhance overall guest experience.
• Handled reservations and maintained communication with partner channels.
• Conducted staff training and supervision, ensuring high-quality service.
• Successfully managed customer complaints and queries, leading to positive reviews and improved average scores on all sales platforms.
Milhouse HostelFront Desk Receptionist
Nov. 2016 - Feb. 2017Argentina• Managed check-in and check-out procedures efficiently, maintaining accuracy in guest information and billing details.
• Responded promptly to guest inquiries, requests, and complaints. • Coordinated room reservations, including handling bookings, cancellations, and modifications, while optimizing room occupancy and revenue.
• Handled cash transactions, including processing payments, managing cash floats, and reconciling daily financial records accurately.
• Collaborated with other hotel departments, such as housekeeping and maintenance, to address guest needs promptly and efficiently.
• Assisted with administrative tasks, such as answering phone calls, responding to emails, and managing correspondence.
OILFIELD SUPPLY - drillingparts.com subsidiaryOperations and Project Manager
Jan. 2012 - Aug. 2014Venezuela• Managed and oversaw the project from inception to the official website launch with over 1 million tools.
• Generated new B2B partnerships by visiting potential leads in Brazil and the US, convincing them to join as sellers on the website.
• Recruited, trained, managed the team, and remotely supervised the website development team, visiting them on-site to work on A/B testing to improve the performance and the quality in customer service.
• Oversaw Google Analytics reports and marketing strategies in collaboration with the CEO, to ensure all operations were cost-effective and within budget.
• Designed and diagramed every tool display on the website, visiting warehouses in Venezuela and the US to ensure accurate data was being displayed on the website.
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