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Work Background
Coopersburg & Liberty KenworthService Manager
Apr. 2021United StatesBuilding a strong team! - Critical thinking capabilities with the flexibility and openness to change of information. - Proven track record of continuous improvement through conducting 5S and quality assurance audits, projecting future growth. - Projected future growth potential, implementing the infrastructure to ensure long term growth of the service department. - Created processes to streamline our team to align with our company goals. - Managed 24 employees and hundreds of customers’ accounts in the fast-changing diesel truck industry & warranty processes. - Built strong customer relationships & developed new relationships. - Formed trusting relationships with the Regional & District Service Representatives of Kenworth, Paccar, Eaton, and Cummins. - Proficient in all Microsoft Programs including 365 & Excel. - Root Cause Analysis
Hoover Truck & Bus CentersService Manager
Sep. 2018 - Aug. 2020Cinnaminson NJ- Directly responsible for technicians, maintenance, warranty & quality of all repairs - Created all Estimates. - Warranty Manager for Blue Bird, Daimler, Cummins, Eaton, & Meritor. - Worked with DSMs to get policy for customers. - Sold Repair Jobs & Billed out Customers. - Built strong customer relationships & developed new relationships. - Developed strong mechanics through continued education and a team environment. - Continuous Improvement Liaison for Daimler. - Assisted in the development of a new facility due to remarkable growth. - CSC for Elite Service
Penske Truck LeasingMaintenance Supervisor
Feb. 2018 - Sep. 2018Multiple LocationsMentor and Coach Employees Lead in a Positive Manor Implement Policies & Procedures Conduct Location Reviews Respond to Customer Inquiries Technical Training and Development Cost Control Warranty Recovery Fleet Review, Consulting, & Planning Determining Root Cause Analysis & Proactive Planning
Ryder System, Inc.Service Manager
Jan. 2010 - Feb. 2018Cherry Hill, New Jersey
Freightliner of BridgeportService Writer / Foreman
Jan. 2005 - Jan. 2010
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