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Work Background
Marketing & Administration Executive
Mitsubishi Electric Europe B.V. - Greek BranchMarketing & Administration Executive
Jun. 2022
Marketing Communications Manager
Memorandum.grMarketing Communications Manager
May. 2020 - Jun. 2022Athens, Attiki, GreeceDrive the go-to-market strategy and execution plans based on the product roadmap Create compelling content that resonates at the various funnel stages Collaborate with members from the sales and product teams to identify and address funnel optimization opportunities Develop, Maintain and Distribute sales assets and collateral (sales deck, other ppt templates, case studies) that improve and facilitate the sales team efforts throughout the sales cycle Own user communications to effectively onboard and activate those who sign up Design and oversee all aspects of digital marketing department including the marketing database, email, and display advertising campaigns Develop and monitor campaign budgets Plan and manage social media platforms Prepare accurate reports on marketing campaign’s overall performance Coordinate with advertising and media experts to improve marketing results Identify the latest trends and technologies affecting industry Evaluate important metrics that affect our website traffic, service quotas, and target audience Work with your team to brainstorm new and innovative growth strategies. Formulate audience segmentation strategies and targeted copy / creative development Keep up to date with performance marketing best practices and strategies Manage client relationship and expectations
Marketing Operations Manager
Memorandum.grMarketing Operations Manager
May. 2020 - May. 2021Athens, Attiki, GreeceAssists upper management in setting goals that promote company growth Oversees daily activity of the team Prepares budgets, schedules, and other organizational reports as needed Provides advice and guidance to other employees Manages team workloads in order to meet goals and deadlines Develops plans to increase efficiency Create new company policies and procedures and ensure that both are followed Ensures customer requirements are met in a timely manner Works closely with other departments to promote efficient optimization Identifies improvement areas and plans and implements systems to boost company effectiveness Manages internal and external service suppliers Executes plans designed to meet company goals by changing policies and coaching employees Evaluating and developing our marketing strategy and marketing plan Planning, directing, and coordinating marketing efforts Communicating the marketing plan Competitor research Working with sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction Identifying potential customers Understanding and developing budgets and finance, including expenditures, research and development appropriations, return-on-investment and profit-loss projections Compiling lists describing our offerings Developing and managing advertising campaigns Building brand awareness and positioning Supporting sales and lead generation efforts Coordinating marketing projects from start to finish Organizing company conferences, trade shows, and major events Overseeing social media marketing strategy and content marketing
Marketing & Administration Executive
AMPLUS SAMarketing & Administration Executive
Jun. 2019 - Jan. 2021GreeceStructure and execute the annual Marketing plan Lead to the strategy of performance marketing campaigns and participate in new business pitches Set-up, monitor and analyze the performance of digital marketing campaigns in media Monitor KPIs & optimize campaigns along the way Conduct weekly, monthly or ad-hoc reports and come up with actionable insights and next steps Be creative & come up proactively with proposals Ensure flawless planning and excellent campaign execution along with timely delivery Communicate effectively with stakeholders & build strong relationships that contribute to client growth Contribute to business reporting Support the CCO on day to day tasks Handle calls and correspondence Manage the schedule and organize appointments
Events' & Communication Manager
POLISEvents' & Communication Manager
Mar. 2018 - Mar. 2019Athens, GreeceManaging in total the events that take place. Planning events from start to finish according to requirements, target audience and objectives that are set from the organization.  Coming up with suggestions for events such as theatrical plays, music performances, innovative projects such as macrobiotic nutrition lab and children’s theatre workshop  Preparing budget and ensuring adherence  Source and negotiate with vendors  Hiring personnel  Coordinate all operations prior and through each event  Lead promotional activities for the event  Supervise all staff  Ensure event is completed smoothly and step up to resolve any problems if needed  Analyze the event’s success and prepare post event reports
Business Projects' Lead
Alcon, A Novartis DivisionBusiness Projects' Lead
Mar. 2017 - Nov. 2017Athens, GreeceLeading the implementation of two major CRM Projects (enVision and Segmentation & Targeting) within Cluster, in line with global strategy of the group. Main duties:  Provide local requirements, participate in reviews (weekly, monthly)  Management of the team on the project deliverables and timelines. Gives guidance to local business resources. Ensures local team delivers  Plan and execute the Change Management activities (training, communications, sponsorship)  Support and Facilitate Business activities within the project (UAT, Training)  Clean and provide data to be migrated into the system. First level of support in the data correction issues  Ensure solution comply with local regulations  Responsible to bring data management input in scope sessions  Lead important interactions with the business  Managing local project related issues
BUH, Sales and Marketing Assistant
Alcon, A Novartis DivisionBUH, Sales and Marketing Assistant
Mar. 2016 - Mar. 2017Athens, GreeceSales & Marketing Division management support, with reference to the Division Business Unit Head. Coordination of department communications internally and/with other departments of the company. Active and basic participation in the planning and smooth running of the events, marketing activities, trips, meetings and operation of the Division.  Administration support: Provide full support to Business Unit Head, National Sales Managers, Product Managers and team.  Event Coordination: Arrange and co-ordinate doctors’ participation in National and International Congresses. Arrange and co-ordinate company’s sponsorships’ to National Conferences and Congresses.  Reporting and Analysis: Advertising and promotion expenses, tracking sales, disclosure to EOF, congresses expenses.  Marketing Duties: Participation in Marketing campaigns meetings, preparation of briefs to agencies, participation in marketing researches meetings. Administration of promotional materials’ creation.  Contract Management: creation of all contracts related to Sales and Marketing departments. Manage and ensure that the framework for an effective and efficient system of controls operates within company.  Arrange and co-ordinate internal / external meetings  Be responsible for diary, agenda management, e-mail administration  Pricing entering to systems  Prepare corporate presentations  Provide proactive and effective management of any ad-hoc project concerning the BUH’s office
Founder & Co Owner
COFFEEDENCE, Specialty HouseFounder & Co Owner
May. 2013 - Mar. 2016Athens, GreeceOperating a start-up company, being responsible for many different sectors. •Human Resources: Interviewing, staff selection, hiring, setting staff compensation and benefits scheme •Team management and development: Build a people-oriented working environment, ensure attendance rate, organize training sessions, observe and monitor teaching process, set regular sales and service meetings •Financial Management: Monitor center budget, cost and administration. . •Online Services – Site & Eshop: Control and support the development of the company’s site and e-shop. Ensure the smooth operation and buying procedure of the e-shop, update products available for sale, orders’ completion •Marketing: Structuring digital marketing campaigns, organizing promotional activities (BTL) •Sales: Provide support for all issues to the sales team. Prepare offers and presentations for clients.
Personal Assistant of Sales Directors
WIND Hellas Telecommunications S.A.Personal Assistant of Sales Directors
Jan. 2006 - Oct. 2012Athens, Greece•Provide full administration support to two Sales Directors •Arrange and co-ordinate internal / external meetings •Prepares performance and sales reporting on a monthly and yearly basis •Be responsible for diary, agenda management, e-mail administration •Prepares presentations both for clients and corporate ones •Have full responsibility for travel arrangements •Provide proactive and effective management of any ad-hoc project concerning the directors’ office •Arrange, co-ordinate and administrate business reviews of the retail chain (every trimester) •Provides support for all issues to the sales team (total 350 persons) •Arrange, co-ordinate and administrate the company’s annual sales convention and other events •Attend management meetings, as required and take minutes •Handle telephone calls, qualify and prioritize them as appropriate and ensure a professional and courteous service at all times
Senior Supervisor at TIM Hellas S.A., Customer Service Department
WIND Hellas Telecommunications S.A.Senior Supervisor at TIM Hellas S.A., Customer Service Department
Mar. 2003 - Jan. 2006Athens, Greece•Assist department’s supervisor in developing effective and efficient ways of providing highly professional and comprehensive customer service •Replace department’s supervisor when needed •Supervises and develops Customer Care Representatives •Monitors Representatives’ qualitative and quantitative performance and provide constructive feedback. •Ensures the representatives adhere to working schedule. •Reviews adjustments to customer accounts •Prepare statistical reports on retention activities •Provide support to the department’s members •Ensure that operational issues are effectively addressed and resolved •Provide daily reports to department’s supervisor •Provide support to the TIM stores in cases related with customer service department •Coordinate the daily workload and handle the incoming faxes/mail. •Assist department’s supervisor in preparation of monthly statistical reports
Senior Supervisor at TIM Hellas S.A., Customer Relationship Management Department
WIND Hellas Telecommunications S.A.Senior Supervisor at TIM Hellas S.A., Customer Relationship Management Department
Mar. 2001 - Mar. 2003Athens, Greeece• Build long term relationship with customer base and re-educate potential churners • Enhancing customer loyalty and profitability • Assist department’s supervisor in developing effective and efficient ways of providing highly professional and comprehensive Customer Relationship Management • Supervises and develops Customer Relationship Management’s Representatives. • Replace department’s supervisor when needed • Reviews adjustments to customer accounts • Prepare statistical reports on retention activities • Provide support to the department’s members • Ensures the representatives adhere to working schedule. • Coordinates handling of incoming faxes/mail. • Ensure that operational issues are effectively addressed and resolved • Provide daily reports to department’s supervisor
Representative at TIM Hellas S.A., Customer Relationship Management Department
WIND Hellas Telecommunications S.A.Representative at TIM Hellas S.A., Customer Relationship Management Department
Mar. 1999 - Mar. 2001Athens, GreeceHandle customer requests for cancellation •Coordinate of the upgrade program with direct point of sales •Proposes adjustments on customer accounts •Provides the supervisor with a feed back from the customers
Representative at TIM Hellas S.A., Customer Service – Customer Care Department
WIND Hellas Telecommunications S.A.Representative at TIM Hellas S.A., Customer Service – Customer Care Department
Jul. 1998 - Jan. 1999Athens, Greece•Provide timely response to customer complaints •Resolve disputes between customers and sales channels •Provide sales leads to retail customers for acquisition of subscription, terminal, accessories •Research and analyze customer accounts •Change orders in customer’s data base •Utilize customer care tools
Executive Secretary’s Assistant
PARK HOTEL ATHENSExecutive Secretary’s Assistant
Dec. 1997 - Mar. 1998Athens, Greece
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