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Work Background
HarbourVest PartnersIT Manager
Dec. 2024Boston, Massachusetts, United States
The Bridgespan GroupDirector of Product
Jun. 2023 - Nov. 2024Boston, Massachusetts, United States• Lead product strategy and execution, driving the development and enhancement of products to meet customer needs.
• Architect solutions for Dynamics 365 CRM, overseeing the design and implementation of CRM systems to optimize business processes.
• Manage cross-functional teams, ensuring alignment with organizational goals and fostering a collaborative environment.
• Member of the Technology Leadership Team
• Managed other Product Managers and supported technology team
The Bridgespan GroupAssociate Director of Business Systems
Dec. 2018 - Jun. 2023Boston, Massachusetts• Directed business systems initiatives, enhancing operational efficiency through technology integration.
• Architected and implemented Dynamics 365 CRM solutions, providing technical leadership and oversight.
• Managed a team of 6 people including developers, analysts and trainers
• Collaborated with teams to define product strategies and ensure seamless implementation.
• Provided leadership in computer science and functional leadership to drive project success.
• Managed and prioritized software requirements, ensuring alignment with business goals.
The Bridgespan GroupBusiness Systems Manager
Apr. 2016 - Dec. 2018Boston, MA• Managed business systems projects, focusing on improving service delivery and customer satisfaction.
• Led teams in the development of user stories and software requirements.
• Enhanced organizational skills to streamline processes and improve team performance.
• Managed a team a 6 people including developers, analysts and trainers
ReiserCRM Business Analyst
Nov. 2015 - Apr. 2016Canton, MA
Green Beacon SolutionsConsultant
Jan. 2015 - Nov. 2015Greater Boston Area• Led ETL development and data conversion projects, working on 5-7 conversions from external CRM systems to Dynamics 365.
• Developed complex SQL queries and scripts to support data migration and integration efforts.
• Provided consultancy on database integration and quality assurance, ensuring accuracy.
Green Beacon SolutionsAssociate Consultant
Oct. 2013 - Dec. 2014Greater Boston Area• Database Integration Developer
• QA Resource
Commonwealth Financial NetworkJunior SQL Developer
Jul. 2013 - Oct. 2013Greater Boston Area
Commonwealth Financial NetworkWeb Production Associate
Dec. 2011 - Jul. 2013Greater Boston Area• Monitor and maintain the daily production of the Commonwealth Financial Network Intranet (two sites with 60,000+ content pages)
• Develop front-end/presentation layer code through the use of HTML, CSS and JavaScript
• Develop and edit classic ASP pages in Dreamweaver and Visual Studio
• Manage web publishing and content via Reddot CMS • Manage versioning system within Visual SourceSafe
• Consult and make recommendations on page organization, structure and usability
• Image editing skills through the use of Photoshop
• Document notes and workflow with Altiris ticketing system
Commonwealth Financial NetworkCRM Conversion Specialist & Trainer
Feb. 2010 - Dec. 2011Greater Boston Area• Customer Service Technology position
• Responsible for upgrading 1500+ users from Commonwealth CRM3.0 to Commonwealth CRM4.0 software database (Microsoft Dynamics CRM)
• Handled database conversions from Microsoft Excel, Outlook and Frontrange Goldmine (6.0-6.7) to Commonwealth CRM software • Wrote basic SQL queries to create, read, update, and delete data
• Documented notes for incident reporting with Altiris ticketing system
• Remotely logged onto users machines with Logmein rescue software • Troubleshoot issues and resolved problems associated with Microsoft Dynamics CRM database and Microsoft Outlook • Setup and maintained schedules and project management solutions with Microsoft SharePoint • Led one-on-one training sessions to teach new users best practices
World Wrestling EntertainmentWebsite Moderator
May. 2008 - Jan. 2011Remote• Moderated an on-line social media community for WWE fans
• Interacted with Community members on a daily basis
• Observed and corrected issues and problems on www.fans.wwe.com & www.onesite.com
• Observed and corrected issues and problems on www.facebook.com/wweuniverse
• Monitored and maintained picture content uploads, blogs and forum discussions written by community members • Deleted spam, graphic pictures and statements uploaded by community members • Documented records and reports throughout shift
Sony / ATV Production Music LibraryProduct Development Manager
Nov. 2006 - Apr. 2008Greater New York City AreaProduct Development
Oversaw daily studio activity
Scheduled weekly recording sessions
Setup and breakdown mics, instruments, and equipment for recording sessions
Recorded production music with live musicians
Edited production music for television and film
Mastered production music, using Izotope Ozone 3 software plug-in
Organized and maintain virtual CD catalogue
Created names for music tracks and CD titles
Post Production audio mixing to video
Sales, marketing, and advertising of production music library Business Development FTP and Data Management
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