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Work Background
JoowalCEO & Co-Founder
Sep. 2024- Market Leadership & Product Development: Led the development of Joowal, a digital service marketplace for local talent, positioning the platform as a market leader in transforming Malaysia’s gig/digital economy, & addressing issues of unemployment and under employment. - Strategic Communications & Multistakeholder Mapping/Engagement: Secured strategic partnerships with government agencies & multiple public-private sector leaders (MDEC, Google, Billplz, Cradle, DigitalOcean, etc) within a month. Led all strategic communications, including a national media feature and over 17,000+ social media engagement, garnering attention from key industry stakeholders and government agencies. - Operational Efficiency & Resource Optimization: Launched a fully operational MVP within a tight RM15,000 budget within 2 months, engaging 60+ beta testers, onboarding nearly 100 services in under 10 days, while leading a high-performing team of three.
Internet SocietyAdvisor, Global Outreach & Communications
Dec. 2022 - Jun. 2023- Global Partnership & Relationship Management: Led the Global Encryption Coalition (GEC) & collectively grew it into a network of 400 global members comprising of key government bodies, policy actors, civil society organizations, businesses, academics and technical experts within three years of coalition’s initiation - Strategy & Policy Advocacy: Addressed legislative threats & Internet policy challenges at APAC/regional and global levels, such as the Indian Telecommunication Bill 2022, The EARN IT Act, the US Kids Online Safety Act (KOSA) and the UK Online Safety Bill, through policy briefs, open letters, submissions, petitions, press releases, events, campaigns and training. As a result, several of these legislative threats failed to pass. - Strategic Communication: Developed comprehensive policy advocacy toolkits & published various Internet Impact Briefs (IIB) and resources with my team, translating complex technical concepts into actionable policy strategies, which influenced 28 elected government officials & members of the UK, US and EU legislatures in making pro-encryption statements.
Internet SocietyRegional Community Engagement Manager, Asia-Pacific (APAC)
Jan. 2020 - Jan. 2023Singapore- Regional Expertise: Chaired 12 quarterly APAC regional discourses, multiple working groups and 3 training programs involving multiple key policy actors in Asia and Oceania; demonstrating a strong cultural and regulatory understanding of the regional policy landscape & legal framework. - APAC Multistakeholder Engagement: Strategically managed and mobilized a diverse community of 83,000 individual global members, 87 organization members and 134 chapters and special interest groups (with 21 chapters in the Asia-Pacific region)
ICANNATLAS III Ambassador for ICANN66 in Montreal
Nov. 2019 - Nov. 2019Montreal, CanadaThe ATLAS III Summit is an assembly of future At-Large Ambassadors, focused on developing and nurturing potential thought leaders and change agents who will implement what has resulted from the At-Large Review Process and more effective participation of At-Large members in the policy processes. I was selected to represent Malaysia and the Asia Pacific Regional At-Large Organisation (APRALO) to the ICANN ATLAS III Summit at the 66th Internet Corporation of Assigned Names and Numbers (ICANN) Meeting at the Palais De Congres in Montreal, Canada and was appointed as an ICANN At-Large Ambassador.
Goethe-Institut e.V.Goethe-Institut Fellow to the Youth IGF Summit in Germany
Nov. 2019 - Nov. 2019Berlin Area, GermanySelected to be one of the six individuals to be awarded the Goethe-Institut sponsorship to the Youth IGF Summit 2019, which is an assembly of youth passionate in developing and improving the global Internet. The summit was organized a day prior to the United Nations Internet Governance Forum 2019 at Estrel, Berlin. At the summit, more than 100 youth from over 30 countries including myself worked together to formulate 11 youth messages on Internet governance. I also spoke about how we must push for effective encryption when it comes to securing online communications, strengthening engagement to build a bigger and more diverse community, cyber security and digital literacy.
GoogleGoogle Fellow to the United Nations Internet Governance Forum
Nov. 2019 - Nov. 2019Berlin Area, GermanySelected by Google's Government Affairs and Public Policy department to attend the United Nation's Internet Governance Forum (IGF) in Berlin following my active involvement in Internet governance in Asia Pacific. I also illustrated, exhibited and presented 11 Youth Messages on different Internet governance topics such as artificial intelligence, net neutrality, child protection online, disinformation, digital education and many more at the Sustainability Corner of the IGF. Other than that, at the IGF I also had a discussion with Vint Cerf who is known as the 'Father of the Internet' as he co-designed the TCP/IP protocols and the architecture of the Internet. He currently serves as the Vice President and Chief Internet Evangelist for Google.
GoogleWorkshop Organizer at IGF Berlin
Nov. 2019 - Nov. 2019Organized a session on Youth in Internet Governance for Internet Ethics and Digital Inclusion where we discussed how youth-driven initiatives can advocate for the rights and opportunities for disadvantaged youth hailing from different communities in Internet Governance, and create an environment in which young people can engage actively in the Internet governance processes. We also discussed the tools needed for youth-driven Internet governance initiatives to empower people with disabilities and marginalized societies as well as how governments and other stakeholders can help facilitate youth engagement and participation in the Internet policy making processes.
U.S. Department of StateU.S. Department of State Fellow to TechCamp Taipei in Taiwan
Aug. 2019 - Aug. 2019Taipei City, TaiwanNominated by the USA Embassy in Malaysia and selected by the US Department of State to participate in TechCamp Taipei hosted by the American Institute Taiwan with the theme ‘Disarming Disinformation through Technology, Design and Communication’.
Korea Internet & Security AgencyAsia Pacific Internet Governance Academy (APIGA), Seoul Korea
Aug. 2019 - Aug. 2019The Asia Pacific Internet Governance Academy (APIGA) is a 5-day capacity development training focused on topics related to Internet Corporation for Assigned Names and Numbers (ICANN) and Internet governance. I was selected as the only Malaysian from Asia Pacific to participate in the academy.
Internet Society, Asia-Pacific BureauFellow to the Asia Pacific Regional Internet Governance Forum in Vladivostok, Russia
Jul. 2019 - Jul. 2019Vladivostok, RussiaSelected to represent Malaysia to Vladivostok, Russia as a fellow to the Asia Pacific Regional Internet Governance forum which is a regional policy-shaping process on various aspects of the Internet, be it technical or non-technical. As fellows, we participated, presented, discussed on a plethora of topics & came up with a number of solutions, recommendations and best practices. At the closing plenary, I spoke on the topic of Safer Internet, Cybersecurity and Regulation.
ICANNNextGen Fellow to ICANN64 Kobe, Japan
Mar. 2019 - Mar. 2019Kobe, Hyogo, JapanSelected as the sole NextGen fellow from the ASEAN Region to attend, participate, and present at the ICANN64 conference in Kobe, Japan. I presented on a project initiated by my organisation, Internet Society Malaysia Chapter which is a crowdsourcing mobile application called MyHelper/Eve to help the undeserved B40 women and community in ASEAN so that they can earn extra income through the application by performing non-digital tasks. This project, which was made possible through the Internet Society 2018 Beyond the Net Medium & Large Grant programme, the support of the Malaysian Department of Women Development, Universiti Utara Malaysia and Council of Deans of ICT (Region IX), Philippines, provides opportunities for women to develop essential entrepreneurial skills through ICT, empowers women to start their own businesses, and use the Internet to improve their livelihoods.
Internet SocietyIGF Ambassador to the United Nations Internet Governance Forum at UNESCO, Paris
Nov. 2018 - Nov. 2018Paris Area, FranceThe IGF Ambassadorship program is part of the Internet Society's (ISOC) Next Generation Leaders (NGL) program. I was selected by Internet Society (ISOC) as an ambassador to the global Internet Governance Forum (IGF) at the UNESCO Headquarters in Paris, France.
Attorney General Chambers, Putrajaya, MalaysiaDeputy Public Prosecutor
Jun. 2017 - Aug. 2017Kuala Lumpur, Malaysia
Criminal Investigation Department, Dang Wangi District Police HeadquartersDeputy Public Prosecutor Trainee
Jun. 2017 - Jun. 2017Kuala Lumpur, Malaysia
ICANNIndividual Member - Non-Commercial Users Constituency
Jul. 2015 - May. 2023
ICANNMember - Asia Pacific Regional At-Large Organisation (APRALO)
Mar. 2015 - Jun. 2023- Member of an accredited ALS (At-Large Structure)
- Advance policies to mitigate abuse while enhancing security, accessibility and stable growth
- Ensure that the development of the Internet serves the public interest in a collaborative manner.
Internet SocietyProgram Coordinator, Internet Society Malaysia Chapter
Jan. 2015 - Jan. 2020Internet Society Malaysia Chapter (ISOC MY)
• Assisted in the hosting the ICANN75 Annual General Policy Meeting in Kuala Lumpur, which was attended by 2200 global delegates, generating USD $10.6 million in economic impact.
• Assisted in hosting ISOC’s Asia-Pacific Chapters and SIGs Workshop 2019
• Promoted opportunities for members to participate and contribute at a regional and global level.
• Assisted the ISOCMY MyHelper project (through the Internet Society 2018 Beyond the Net Medium & Large Grant program)
• Established the ISOC Malaysia Mentorship Program and coordinated and led monthly activities, initiatives, and events for the organisation.
• Introduced and represented ISOC MY to organizations, events, on television etc.
• Drafted the Bylaws for ISOC MY in order for it to be legally registered under the local laws/RoS
• Worked closely with Government bodies, and other important stakeholders to advance and support the growth of the Malaysian Internet.
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