Esther-Tehillah Mugenzi

Customer Service Supervisor @Loblaw Companies Limited

CanadaCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceHelp Desk SupportClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistComplaint Resolution SpecialistAssistantExecutive AssistantOffice Assistant🎓 StudentUndergraduate StudentData EntryData Entry SpecialistData Entry Associate

As a Customer Service Supervisor, I have excelled in providing top-notch customer service, leading to increased customer satisfaction rates. I successfully manage a team of customer service representatives, ensuring efficient and effective service delivery. I also implement new strategies for improving customer service operations, contributing to the overall growth of the company. My excellent communication and problem-solving skills have been instrumental in resolving customer issues promptly and professionally.

People also viewed

Director Transformation PMO @Okta

🧑‍💼 C-level ExecutiveUnited StatesExecutive Coach+9 tags

Founder / CEO @ALL HANDS—Studio, SAFEHOUSE, Oak & Saint

FounderProduct Consultant3D Designer+11 tags

Chief Experience Office @OmniEra Events

Director of Support Services @Ohio Shared Information Services

Business OwnerSolution Integrator💼 C-level Executive+21 tags

Category Manager @Mondelez International

Irina Saltanova

Python developer @Quantlane s.r.o.

Owner and Operator @Stella & Foruna's Table Catering

Sales ManagerSales & BizDevCase Manager+2 tags

Kine @L'équipe

N/A; looking for job opportunities @N/A

Head of international relations @Transilvania International Film Festival

Partnerships ManagerEvent ProducerMarketing+8 tags

Feedback from Esther-Tehillah’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Customer Service Specialist

Reliability Screening Solutions Inc.Customer Service Specialist

Sep. 2024CanadaServing as a main point of contact for both local and international clients, addressing ‭ inquiries and providing support regarding background screening services. ‭ ‭

Customer Service Supervisor

Loblaw Companies LimitedCustomer Service Supervisor

Oct. 2022Canada

Caissière Service clients

Loblaw Companies LimitedCaissière Service clients

Aug. 2021 - Oct. 2022Canada

Assistante comptable

Discovery Gas LtdAssistante comptable

Aug. 2017 - Sep. 2019 Kigali, Rwanda

Requests

Touchpoint image

3

Looking for a Job

Customer service supervisor

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Esther-Tehillah on Intch

Call Center

272055 people

15

Consultant @ Deloitte

15

Insurance professional @ TD Insurance

18

Registered Practical Nurse @ Bluewater Health

Call CenterCall Center Supervisor

45056 people

15

Insurance professional @ TD Insurance

15

English Teacher

17

Bookkeeper, Business Management Consultant