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Work Background
Noura Almaazmi Advocates and Legal ConsultancyBusiness Development Manager
May. 2024Dubai, United Arab Emirates
Diakonie KatastrophenhilfeOffice Manager
Sep. 2022 - Sep. 2023Damascus Governorate, Syria• Managing and overseeing the day-to-day operations and coordinating Administrative tasks • Engaging with the regional office in Amman - Jordan to ensure compliance with policies • facilitating all MEAL activities (Monitoring – Evaluation – Accountability – Learning) for CARMA II project protection component. • Managing records and providing monthly and quarterly data analysis reports for all activities performed during CARMA II Project. • Provided reports after each field monitoring visit for both partner’s (Caritas – GOPA) centers in the affected areas. • organizing DKH Capacity Building activities for local partners.
Château KsaraExecutive Assistant to Chief Executive Officer
Oct. 2017 - Jul. 2022Damascus Governorate, Syria• Calendar & Document Management: - Organized Schedules: Expertly managed the CEO's calendar, coordinating meetings, appointments, and travel arrangements. - Document Maintenance: Maintained meticulous records, reports, and essential documents critical to efficient operations - Systemized Archiving: Developed an efficient archiving system based on literature and specialization. which streamlined the work plan implementation and facilitated easy retrieval of essential information. • Communication Gatekeeping: - Acted as the communication gatekeeper for the CEO, filtering urgent matters and responding to routine inquiries. - Ensured seamless communication between departments by handling confidential reports and sensitive information. • Administrative Oversight: - Monitored approvals and initials throughout the company's administrative and financial processes. - Provided administrative and financial reporting to the international Chamber of Commerce, which contributed to developing business plans and risk mitigation plans. - Accelerated the shipment process through revision and clear task distribution, which shortened the process from 5 working days to 2 working days by obtaining and developing the necessary supporting documents for shipments, such as bill of lading of shipping company, certificate of origin, etc.
Samsung ElectronicsCustomer Care Specialist
Apr. 2015 - Sep. 2017Damascus Governorate, Syria• Service Centers Productivity Enhancement: - Happy Calls: Conducted happy calls for all service orders across Syria branches (Damascus, Homs, Tartous, and Lattakia). - Responsive Satisfaction Action: Developed targeted strategies to solve existing issues for unsatisfied customers, in order to enhance consumer satisfaction and prevent potential issues in the future. • KPI Reporting & Performance Culture: - KPI Report Establishment: using the happy calls result and the report downloaded from Samsung's online advanced system (GSTIN), I created a comprehensive KPI report for all employees and branches to facilitate management analysis of achievements and team productivity, which was presented through charts in consumer showrooms, fostering a culture of positive competition among branches and team members. - Provided quarterly & annual detailed reports of achievements and results, providing valuable insights for strategic decision-making to the management.
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