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Network Power<100 people
Roles
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Startup Founder
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IT
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Work Background
Director of Operations
Ascension InternationalDirector of Operations
Apr. 2024St. LuciaFinance & Accounting, Human Resources and Professional Services
Director Site Operations
Fusion BPO ServicesDirector Site Operations
Apr. 2023 - Jan. 2024Kingston, Jamaica
Country Director / VP of Operations, Jamaica
Transparent BPOCountry Director / VP of Operations, Jamaica
Jan. 2022 - Sep. 2022Spanish Town, St Catherine, Jamaica
Vice President Operations
Transparent BPOVice President Operations
Jan. 2022 - Sep. 2022Spanish Town JamaicaPrimary representative for Transparent BPO in Jamaica, developing and maintaining relationships with Companies Office Jamaica, Tax Authority, Special Enterprise Zone Authority, GER, GSAJ, HEART, Bank of Nova Scotia and others. Acted as the Primary interface with Developers of a new facility; Musson Group; (Physical Building) NEVEAST (Interior Development) and Newcore Industries (Furnishings and Finishings). Responsible for the development and oversight of all Facility, Security, Recruiting, HR and Operational staff for a new company in Jamaica. Assisted Sales and hosted potential Clients to develop initial business stream. Within 10 months, 3 major client operations were onboard and all was functioning well.
Director, Customer Experience Management,
Conduent Services JamaicaDirector, Customer Experience Management,
Nov. 2020 - Jan. 2022
Vice President Operations
Conduent Services JamaicaVice President Operations
Dec. 2016 - Nov. 2021Montego Bay Jamaica
Consultant
Sagicor JamaicaConsultant
Jan. 2009 - Jan. 2011Kingston, JamaicaIntroducing Pay for Performance Divisional and Departmental KPI metrics Consolidation of >100 separate phone contact points into a single centralized Customer Care Center
Senior Consultant
Business Operations ConsultingSenior Consultant
Jan. 2008 - Apr. 2024Jamaica
VP, Operations
Xerox ServicesVP, Operations
Dec. 2002 - Dec. 2016Montego Bay, JamaicaOversee Operations and Growth of Health related Call Centers in Jamaica and other locations
Director of Operations
ConduentDirector of Operations
Jan. 2002 - Dec. 2021Montego Bay and Kingston JamaicaManaged a division of 12 BPO units for diverse US Company Clients, Inbound Voice, Email, Chat, Tech Support
VP, Internal Operations
UnitedHealthcareVP, Internal Operations
Aug. 1997 - Dec. 2001Hartford, CTManaged Medical Review Call Centers, Research on New and Emerging Technologies, Ops to IT Liaison, Care Management Initiatives,
VP Internal Operations
UnitedHealth GroupVP Internal Operations
Jun. 1997 - Dec. 2002Hartford, Connecticut AreaOversee and Develop programs for: 1. Compliance 2. Medical Review Call Centers 3. New and Emerging Technologies For the Corporate Care Management department

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