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Work Background
LTIMindtreeMac/PC Level 2 Support Technician
Jun. 2022New York, New York, United States
ScholasticMac/PC Level 2 Technician
Mar. 2017 - Mar. 2022New York, United StatesWork on a team of 6 to provide Level II technical support and upgrades to Mac and PC workstations and laptops for 800+ employees.
• Image, configure and personalize laptops and desktops for incoming new hires.
• Receive and deploy procured hardware to enterprise employees and freelancers.
• Provided technical support over the phone for remote and off-site employees.
Harrison and StarMac/PC Level 2 Technician
Sep. 2015 - Feb. 2017New York, New York, United States• Work on a team of 4 to provide daily technical support, maintain and upgrade Mac and PC workstations and laptops for 500+ employees
• Build, test and project manage the deployment of new Mac images for digital studio artist • Image, configure and personalize laptops and desktops for incoming new hires
• Manage assets and back-up data of outgoing personnel.
• Create and deploy software/OS patches and security policies using JamF Casper.
• Provide A/V support during new business pitch presentations and remote video conferencing. • Manage A/V during Focus Groups to ensure video and audio capture.
Bond New YorkLicensed Real Estate Salesperson
Sep. 2014 - Mar. 2015853 Broadway 15th FloorWork diligently with clients who are looking for homes and apartments throughout the New York City area and Brooklyn. My goal is to match everyone I work with to their ideal home, and in the process build a longlasting, professional relationship that will make me their favorite Real Estate Agent!
CitySites Real Estate GroupLicensed Real Estate Salesperson
Jan. 2012 - Jan. 2013
Drury Design DynamicsDesktop Support Analyst
Mar. 2011 - May. 201349 W. 27th St.Manage and maintain all Mac and PC hardware for the entire Drury Design office.
The New SchoolComputer Lab Technician
Jan. 2011 - Feb. 2012Support and Maintain the Computer Labs at Parsons Art, Media and Technology division.
Spiegel CatalogDesktop Support Technician
Feb. 2010 - May. 2010Daily support of all PC and Mac systems, prioritize, manage and resolve incoming help desk calls. Administer network user accounts on Mac OS X Server 10.5.
NYC MacGuruMacintosh Systems Engineer
Oct. 2009 - Oct. 2012Provide Macintosh support and training for new and existing clients throughout the NYC area.
BBDODesktop Support Analyst
Jan. 2007 - Jan. 2008
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