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Work Background
Boom. Business SolutionsFounder
Dec. 2020Kamloops, British Columbia, CanadaHere to provide business solutions that help entrepreneurs, organizations and businesses thrive with services tailored to their unique needs.
Tourism KamloopsBusiness Development Strategist
Mar. 2018 - Nov. 2020Kamloops, British Columbia • Generate qualified meetings, sport and event leads and convert them to definite business
• Achieving pre-set targets for the market segment in contracted hotel room nights /seasonality distribution / media coverage / legacy impacts • Assist in the operation of the Tourism Kamloops and Destination Kamloops activities including execution of the approved strategic plan and objectives, research and writing for reports, and the coordination and production of committee meetings
• Support the development and execution or our Aboriginal Tourism experience initiatives
• Lead or support the development and execution of meeting, conference, sport and event bid packages through the coordination of working bid committees and participation on select host committees Attendance at relevant tradeshows, conferences and other possible sales related travel
• Keep informed on worldwide competition in terms of sales, marketing, operation and trends of the meetings, sport and events tourism business • Attendance at Tourism Kamloops client functions and events
• Hosting clients on familiarization tours for the purpose of business development, planning and research initiatives, and at stakeholder-initiated functions
• Collaborate with all Tourism Kamloops departments to achieve the goals and objectives of the organization
• Provide travel trade assistance with data entry, fam hosting, itinerary planning and quarterly newsletters
• Maintain and update the travel trade section of website • Continuously acquire knowledge and skills to recommend new initiatives, tactics and strategies that are cutting edge in our industry to position Tourism Kamloops as a leader • Assist the CEO and Director, Destination Development & Trade Relations as required with ongoing department initiatives and administration
City of KamloopsCommunity Engagement Assistant
Sep. 2017 - Mar. 2018Kamloops, BC • Assists City department client groups to develop, execute and evaluate department communication plans • Provides minor layout and design services for advertising and marketing collateral • Organizes advertising placement for paid electronic, print and social media • Working with department communication plans and staff, creates and uploads current and relevant content on website, social media and other corporate communication tools
• Supports public engagement activities via the Senior Communication Advisor and departmental client groups
• Supports media relation activities via media releases, new conferences, and stories that support departmental communication plans
• Works with Graphic Designer for creative web design needs • Review and monitors corporate visual identity protocols and ensures City standards and procedures are adhered to on all media
• Liaises with consultants and suppliers engaged to provide communications, marketing and public engagement related services
• Supports Senior Communications Advisor in related duties as required
City of KamloopsCommunications Services Assistant
Jul. 2017 - Sep. 2017• Produced source documents and edits, revises, sorts, recomposes, formats, and reproduces a wide variety of printed material of both a routine and complex nature for internal clients and, on occasion, external agencies.
• Determined requestor's printed output requirements, select appropriate software options and correct formatting set-up, and performed individual preliminary review of keyed documents from the computer or from printed output.
• Provided information and assistance to others concerning document format, design, grammar, precedents, standards, and special requirements when requested.
• Edits and revisions to material provided to present information in the most effective and professional way and correct as necessary.
• Implemented revisions received over the telephone, printed form, electronically, and/or in person by the requestor.
• Adopted and applied ongoing training and upgrading of skills relative to complex software and hardware upgrades.
• Assisted the Communications Services Coordinator in the preliminary final editing and proofreading of printed material before it leaves the Communications Services Section, as required.
City of KamloopsClerical on Call
Apr. 2015 - Jul. 2017Canada• Bringing administrative and customer service experience to a variety of departments at the City of Kamloops including: Museum, Fire Department, Engineering, Public Works, By-Law, Finance, Switchboard, Print Shop and Mailroom. • Compose and type letters, routine notices, and statistical reports as needed
• Act as receptionist responding to customer inquiries
• File departmental materials
• Open and route mail
• Prepare outgoing mail
• Operate various office equipment
Sun Peaks ResortExecutive Assistant to the General Manager / Sales & Marketing Coordinator
Mar. 2014 - Nov. 2015Sun Peaks, BC•Oversee daily operations and tasks as assigned by the General Manager or Director of Sales & Marketing •Assist the General Manager or Director of Sales & Marketing to facilitate organized and productive daily operations •Liaise with senior management when required to obtain feedback for projects •Coordinate approved donation fulfillment, as directed by the General Manager or Director of Sales & Marketing
•Implement and maintain internal procedures to handle POs and invoices •VIP Accommodation and prize winner vacation bookings •Maintain correspondence and programs with local First Nations band partners
•Coordinate administrative aspects of all board and partnership meetings and AGMs. •Book company-wide travel and hotel reservations, as required •Collateral fulfillment and rate distribution, as required by the Director of Sales and Marketing
•Develop and maintain positive inside sales relationships with the travel trade & groups •Coordinate all group bookings to support the Sales Manager(s), fulfilling information & collateral requests, processing agreements and contracts, and liaising with associated departments and stakeholders •Coordinate the timely solicitation and recording of tour operator performance to assist the Director of Sales and Marketing and Sales Managers in developing promotions •Research competitive pricing and assist in developing regular competitive analyses •Assist in developing price grids and manage their internal distribution •Liaise with Destination Marketing Organization resort properties in executing sales & marketing activities •Coordination of pre-season bulk ticket sales program rate distribution and contracting •Consolidate, develop and distribute golf and ski group demographic tracking records
•Coordinate the research, solicitation, development, application and seasonal timelines of all website information, including group pricing, to assist the Director of Sales and Marketing and Sales Managers
On The Edge Contracting / Bravo Oilfield Safety ServicesOilfield First Aid Attendant
Oct. 2012 - Mar. 2014Grande Prairie, Alberta• Administering First Aid as needed on the jobsite • Being dispatched and traveling to different areas in the oilfield for extended periods of time, working consecutive days in a row
• Orientating personnel to specific locations and oil companies as needed • Checking any tickets needed for personnel entering site (First Aid, WHIMS, H2S Alive, TDG etc)
• Obtaining an accurate headcount on site at all times by signing personnel in and out (in case of emergency)
• Conducting first aid/medical aspect of safety meetings as they are held by supervisors on site
• Completing daily paperwork including reports of what is being done on site, potential hazards, time in an out, costs incurred, billing to the oil company, etc.
• Registering location of site with STARS (Air Ambulance/ Emergency Services) and registering myself as the administer of First Aid on site with STARS
• Inventory of Medical Supplies in Medical Treatment Center (MTC) and proper functioning medical equipment prior to departing head office/shop to go to site.
• Pre and Post Trip reports on Medical Treatment Centers to ensure maximized performance
• Inventory of Medical Supplies at Head Office as needed
• Shop duties such as cleaning, inventory, maintenance as needed
Rocky MountaineerAssistant Station Manager - Kamloops
May. 2011 - Sep. 2012• Provide direct leadership support to the Station Manager to ensure effective representation of company brand, manage daily decision making in conjunction with Train Managers, Railway Operations, hotels, motor coach companies to ensure timely arrival/departures of train(s) and efficient detraining/boarding of guests.
• Coordinate transportation and manage logistics to ensure efficient and timely transfer of guests.
• Coordinate luggage transfers
• Implement standardized guest services policies
• Assess stakeholder concerns, provide and implement suggestions for process changes to enhance guest experience in line with financial guidelines.
• Participate in risk assessments of proposed changes to operating procedures.
• Ensure a safe working environment for staff, guests, public and contractors. • Represent Rocky Mountaineer at public functions to support the Rocky Mountaineer brand as required.
• Build and maintain positive working relationships with partners and contractors.
• Support high levels of employee and guest satisfaction through training, coaching and mentoring staff.
• Maintain time and payroll records and respond to questions from staff concerning payroll, human resources and related employment inquiries.
• Coordinate motor coach marshaling with up to 30 drivers and coaches
Tourism Sun PeaksCommunications Assistant/ Farmers Market Manager
May. 2009 - Sep. 2009Sun Peaks, BC•Representing communications department as a whole while in transition from one manager to another
•Preparing schedules for events and activities
•Developing and executing contests
•Working and scheduling ‘Harry the Bear’ the Sun Peaks Mascot
•Working with marketing team on promotional opportunities
•Monthly distribution of tour bus counts coming in and out of resort for the members of Tourism Sun Peaks (accommodation partners, retail sector, restaurants)
•Planning and executing all village activities for Canada Day Weekend at Sun Peaks Resort (June 27, 28 2009)
•Beginning planning stages of Wine & Culture Festival, and BC Day Celebrations at Sun Peaks Resort
•Farmers Market Manager for Sun Peaks & Region Farmers’ Market (June to Sept) which includes management of vendors, hiring of weekly entertainment for the market, following Interior Health Guidelines, execution of the weekly Farmers’ Market, and all farmers’ market secretarial and administration duties •Public Relations •Training the new Activities Supervisor
Tourism Sun PeaksTransportation Coordinator
Nov. 2008 - May. 2009•Organizing shuttles for guests coming to the resort from both Kamloops and Kelowna Airport
•Invoicing of all transportation booked through Tourism Sun Peaks •Organizing Inter-Resort shuttle with both Silver Star and Big White ski resorts
•Booking accommodations and packages for guests
•Working with Tour Operators in providing transportation for their guests
•Public Relations
Tourism Sun PeaksActivities Supervisor
May. 2007 - Nov. 2008•Responsible for the operation of the Sun Peaks Adventure Centre year round
•Working with a variety of Activity Operators to provide both summer and winter activities to guests
•Hiring and supervising seasonal staff
•Staff scheduling for the Adventure Centre
•Producing and delivering village publications (Village Vibe, Shops and Services Guide, Winter Activities Brochure, Summer Activities Brochure and Holiday Guide)
•Organizing, setting up, and assisting Nancy Greene Raine with weekly Welcome Reception. •Working with the Events Department organizing special and weekly events •Invoicing and payment to Activity Operators on a Bi-Weekly Basis
Village of Cache CreekSr.Lifeguard/Instructor
May. 1999 - Sep. 2006Cache Creek, BCSeasonal.
Lifeguarding duties for outdoor pool
Teach Red Cross Society Water Safety program including registration, preparation, evaluation
Responsible for monitoring, testing and operating pool water chemistry
Teaching Bronze Cross and Bronze Medallion lifesaving courses
Organizing and planning events of the pool, social functions, classes
Responsible for advertisement of each class to increase class size.
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