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Work Background
Office Assistant
BC Public ServiceOffice Assistant
Dec. 2023 - Dec. 2024Vancouver, British Columbia, Canada• Set up and maintained computerized filing systems for efficient record-keeping. • Developed marketing materials and guides for advertising purposes. • Accurately processed requests and recorded data. • Coordinated meetings, managed calendars, and prepared meeting minutes. • Compiled data, statistics, and other information to support the creation of reports. • Handled telephone and electronic inquiries, ensuring prompt and accurate responses. • Managed incoming correspondence, and ensured an efficient flow of information. • Developed comprehensive Standard Operating Procedures (SOPs).
Server
Glowbal Restaurant GroupServer
Jun. 2022Vancouver, British Columbia, Canada• Enhanced guest dining experiences by listening to needs, and delivering personalized service. • Increase revenue by strategic upselling and highlighting product benefits based on customer needs. • Resolve client concerns with friendly, knowledgeable service. • Organize and serve private events. • Communicate with the team to provide an outstanding customer experience and coordinate with kitchen staff regarding customer allergies, dietary needs, and special requests. • Maintained detailed records of orders and transactions to ensure smooth service.
Assistant Manager
Rio Brazilian SteakhouseAssistant Manager
Jan. 2019 - Jun. 2022Vancouver, British Columbia, Canada• Planned and coordinated events by developing personalized menus, floor plans, and seating arrangements. • Planned decorations, scheduled staff, and provided onsite support during events to ensure a smooth and successful outcome. • Managed business inventory and maintained operating schedules to provide effective coverage for key areas and achieve objectives. • Addressed inquiries, resolved customer issues, and managed customer relations. • Complied with company policies, objectives, and communication goals. • Trained front-of-house staff, and reviewed completed work to verify consistency and quality. • Followed opening and closing procedures.
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