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Work Background
Pestanas HR & CoachingFounder
May. 2020London, England, United KingdomAfter seeking purpose in my own career and following my passion to listen and positively inspire and develop people Pestana's HR and Coaching, came to life, providing services that nurture the best in People always striving for Creating Career and Business Success through the expertise of HR, Leadership, Mentoring and Coaching.
Do what you love and love what you do is my moto, there should always be love in everything you do.
Mews of MayfairHuman Resources Training Manager
Mar. 2017 - Jul. 2020MayfairHR Generalist and Training Manager covering all areas of HR including Payroll, Recruitment and Selection, Onboarding and Employee Relations.
I have created and successfully implemented Management Learning and Development programme that aimed at developing all areas of capability and knowledge required from the management team.
Delivering inspirational and motivational leadership skills to all managers in bite-size sessions, workshops delivered include time management, prioritisation, working as a team, coaching recruitment and disciplinary and investigations to name a few.
Review current systems and implement better working practices.
Restructuring the HR and Training Strategies ensuring the business is compliant and slowly developing the business as an employer of choice and a leader in the market.
Coaching Managers and Employees.
Mentoring of junior managers in basic management skills as well as leadership development.
Roast London LtdHR Manager
Apr. 2014 - Jan. 2017London, United Kingdom• Employee Relations- promoting strong communication and high levels of employee engagement by creating and engaging committees. Application of HR best practice in line with Employment Law and ACAS guidance when running disciplinary, grievance and conducting workplace investigations. Implemented quick HR practical training on a weekly basis to enhance manager competence covering subjects such as teamwork, change management, how to have difficult conversations, motivation, coaching and effective training. Highly focused to develop positive behaviours and a proactive problem solving approach. Monitored employee engagement through annual team surveys for past 4 years . Recruitment and Employment Cycle-successfully implemented recruitment strategy that reduced recruitment cost by more than 50%. Reviewed and trained employees on front of house onboarding programme delivered through train the trainer approach. Responsible for company inductions and trainings including health and safety, allergy and food hygiene. Reviewed and supported line managers on how to conduct performance reviews and engage employee. Responsible for conducting all exit interviews which supported re-hire policy within organisation resulting in lower recruitment cost and subsequently lower staff turnover. Health & Safety Coordination- coordination of health and safety committee and all aspects of supervision of food and hygiene, took company from a 3 rating to a 5 and achieved results of over 92% and 93% for food hygiene inspections. • Applied graphic design skills to produce attractive organisational literature eg. Training manuals for service, induction booklets and team newsletters. • Raised organisation’s profile and standards by entering the company for awards such as best employer in hospitality awards, Investors in People, and Health and Wellbeing. • Head office management and coordination.
Roast London LtdOffice/ HR Assistant
May. 2011 - Apr. 2014London, United KingdomResponsible to initiate centralisation of HR function within the organisation and provide administration support by carrying financial conciliation and financial reporting including business balance scorecards, also responsible for head office management during maternity leave.
Roast London LtdSenior waitress
Oct. 2009 - May. 2011London, United KingdomCreated and implemented standard operating procedures manual, for front of house teams. Responsible for sourcing, purchasing and managing stock takes of glassware, cutlery and crockery.
Radio Francisco FrancoRadio Broadcaster
Sep. 1996 - Jul. 1998Funchal, Madeira Island, PortugalWords are powerful, this was the biggest learning from an extracurricular activity in school which I sought to pursue as a career. This experience taught me the importance of communication, working as part of a team and working towards a common goal as we competed with local school radios for the title of best Scholl Radio in Madeira.
In summer 2017 I was the only person from the island of Madeira to represent the island on a National Youth Radio competition speaking about Drugs.
This experience allowed me to Interview two famous Portuguese bands Quinta do Bill and Silence 4
Nova Geracao Co-Founder
Jun. 1994 - Jul. 1998Five teenagers with a big vision to occupy their summer holidays created Nova Geracao, an entertainment group focused on choreographed dance routines, theatre and music designed to entertain the villages of Madeira in the many local community parties and events.
They performed in Faial Music Festival which is a televised event to an international audience, in beauty pageants and on many other different stages. The group became part of Faial Association for Culture and Sports and is still going strong to date.
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