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Work Background
Property Receivables, Corp. Director of Compliance and Employee Experience
Apr. 2023Renton, Washington, United StatesCompliance Duties:
1. **Developing and Implementing Compliance Programs**: Creating and overseeing programs to ensure the company adheres to all relevant laws, regulations, and internal policies.
2. **Risk Management**: Identifying potential areas of compliance vulnerability and developing corrective action plans.
3. **Internal Audits**: Conducting audits to ensure compliance procedures are followed.
4. **Training and Guidance**: Providing training and guidance to staff on compliance matters.
5. **Investigating Violations**: Responding to alleged violations by evaluating and initiating investigative procedures.
6. **Reporting**: Preparing reports for senior management and external regulatory bodies.
7. **Advising Management**: Offering strategic legal insight on new projects and initiatives.
Complete Recovery Corp.Independent Contractor, Compliance
Nov. 2022 - Mar. 2023Remote
Receivables Performance ManagementDirector of Compliance
Jan. 2020 - Nov. 2022Lynnwood, WAExtensive client management knowledge
Ability to handle multiple audits and multiple levels
Create written training and testing programs for all new agents
Create written training and testing policies on ongoing basis to include new client and legal requirements
Daily internal audit programs to ensure compliance
Universal Language Service, Inc.Call Center Operations Manager HCA Contract Manager
Jan. 2019 - Dec. 2019Bellevue, WAAudit incoming qualifications for interpreters
Manage daily metrics and SLAs to ensure compliance with contracts
Manage and train staff
Write training and testing programs
Receivables Performance ManagementDirector of Quality and Compliance
Oct. 2015 - Oct. 2018LynnwoodCompliance Management, Compliance training, working with clients and operations to make sure that agents are adhering to requirements established by legal and client requirements.
Receivables Performance ManagementQuality and Compliance Manager
Jun. 2015 - Oct. 2015LynnwoodEstablish and maintain Compliance Management System, Put policies and processes in place that create efficiencies.
BECULoan Loss Recovery Specialist
Aug. 2014 - May. 2015Tukwila, WAPortfolio Management
Review of all past due balances for potential legal action
Implement policy updates and efficiencies
Injury Advocates, LLCGeneral Manager
Nov. 2013 - Jul. 2014Everett, WADay to Day operations, maintain the quality and activities of the organization from start to finish. Handle staffing, receivables and payables as well as advertising, case reviews and employee management
Phillips Law FirmOperations Manager
Jul. 2011 - Nov. 2013Woodinville, WAHandle all Human Resources issues; manage all incoming receivables for large bankruptcy firm. Assist clients with payment issues as well as questions on processing and proceeding with their bankruptcy filings. Responsible for reducing past dues, creating efficiencies in the receivables process. Recent large projects included revising all process and procedures for the varying legal departments. This involved revising and streamlining processes, procedure and staff. Manage receivables staff to adhere to high quality control standards and make clients feel that they can come to us with questions, concerns and issues. Handling all budgetary concerns. Answer directly to the owner of the company and assist in scheduling, vendor management as well as day to day operations.
Weinstein and RileyRecovery Manager
Mar. 2009 - Jul. 2011SeattleManage all collection activities for large nationwide recovery activity. Negotiate terms and lump sum arrangements for accounts prior and post litigation action. Work with debtors to resolve post foreclosure second and lines of credit accounts. Handle negotiations for bankrupt workout and adversary cases post stipulation and post judgment. Manage department of agents, and administrative assistant. Work to efficiently and professionally develop ways to collect past dues and locate asset bases when necessary.
PACCARDeficiency Supervisor
Jun. 2003 - Mar. 2009BellevueManage a multi-million dollar deficiency portfolio in both US & Canada. Facilitate all equipment repossessions companywide including securing & selling equipment. Prepare all litigation documents in response to disputes and subpoenas as well as negotiate all settlement agreements, extensions of time, as well as negotiate liability issues and insurance claims when necessary. Manage all repossession activities including location of debtor, asset information, and litigation activities. Hired nationwide counsel and managed outside agencies. Prepare, review and administer summons, complaints and all depositions. Assist counsel in witness preparation as well as gather documentation and prepare legal documents. Work with customers in bankruptcy including work-outs and cram downs.
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