3MSales Analyst, HCB Unit
Jul. 2017 - Jun. 2018Maplewood, MN☑ Managed end-to-end processing of high-volume monthly client claims, including chargebacks, error resolution, ERP updates, credit adjustments, and resubmissions
☑ Conducted UAT testing for new system implementations, ensuring seamless integration and minimal disruption to operations
☑ Analyzed claim data to identify patterns and root causes of recurring issues, implementing corrective actions to reduce errors
☑ Collaborated with sales and finance teams to ensure accurate and timely processing of client claims and adjustments
☑ Developed and maintained detailed reports on claim activities, providing insights and recommendations for process improvements
☑ Streamlined claim handling procedures to enhance efficiency and reduce processing time
☑ Resolved complex client issues related to claims, maintaining strong client relationships and satisfaction
☑ Supported the implementation of new ERP features and updates, providing feedback and ensuring alignment with business needs