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Work Background
Service Desk Agent
Inventx SAService Desk Agent
Mar. 2024ZurichI combine technical expertise with a strong focus on excellent client service to enhance efficiency and satisfaction, thus contributing to the success of the company. ・ Receiving technical incident reports from customers via email or phone ・ Recording the incident reports in the ticketing tool ・ Independently resolving issues and/or escalating them to 2nd or 3rd level support ・ General administrative tasks related to technical challenges ・ Contributing to the further development of our services in the Service Desk
Project Manager
Hauser & Partner AGProject Manager
Aug. 2023 - Jan. 2024Dübendorf, Zurich, Switzerland・ Acquisition, consultation, and customer support ・ Management and overall responsibility for projects while ensuring and controlling defined costs, qualities, and deadlines ・ Coordination and collaboration with internal and external partners
Administrative Assistant
AttachedAdministrative Assistant
Dec. 2022Zurich, SwitzerlandIn administrative, organizational, and planning matters, I provide essential support to the CEO. Thanks to my attention to detail and proactive approach, I ensure smooth operations and enhance overall efficiency and success to the workflow of the CEO. ・ Support in developing the marketing plan ・ Planning sales and branding events as well as on-site sales ・ Drafting and publishing job ads, as well as coordinating and conducting interviews ・ Administrative support in daily operations ・ Creation of social media content & Creation of graphics
Team Leader Events & Sponsoring
NIKIN SATeam Leader Events & Sponsoring
May. 2019 - Nov. 2022Lenzburg, Aargau, SwitzerlandThanks to my strong analytical and proactive skills, I successfully established the Events & Sponsoring department in a thriving e-commerce company. In doing so, I was able to efficiently introduce and optimize processes. ・ Setting the strategic event vision ・ Organizing internal and external B2B and B2C events ・ Determining marketing and communication measures ・ Coordinating teams and project-related tasks ・ Budget planning, controlling, and finalization ・ Analysis, evaluation, and collection of event data ・ Professional and personnel leadership of a 3-person team ・ Participation in cross-team marketing campaigns ・ Sponsorship inquiries, as well as acquisition, support, and monitoring ・ Creation of social media content
Further temporary employment
Mountain Vision & Mountain Adventures AG / Letten Ltd / KraftwerkFurther temporary employment
Dec. 2017 - Apr. 2019Laax/ Zurich, Switzerland・ Employee Guest Care Support | Mountain Vision SA | Laax ・ Employee at Caffè NoName | Mountain Adventures SA | Laax ・ Bar and Event Staff | Letten Ltd. | Zurich ・ Employee in Café/ Catering/ Events | Kraftwerk | Zurich
Staffing & Recruiting Assistant
Academic Work Germany GmbHStaffing & Recruiting Assistant
Jan. 2017 - Aug. 2017Munich Area, Germany・ Creating and posting job advertisements ・ Searching for and approaching candidates through databases and social media channels ・ Comprehensive management of the applicant process and coordination of appointments ・ Independently conducting phone interviews ・ Supporting decision-makers by providing suitability recommendations ・ Assisting with administrative tasks in day-to-day operations
Compliance Assistant
DZ Privatbank (Switzerland) SACompliance Assistant
Nov. 2015 - Aug. 2016Zurich, Switzerland・ Support of client advisors with questions regarding the application of GwV-FINMA & VSB ・ Organization and execution of training sessions (AML and Cross Border) internally as well as externally (branches in Germany) ・ Participation in the training of client advisors on processes and tools for money laundering prevention ・ Responsibility for contactless and dormant clients/assets (identification through queries and returned mail, investigation, documentation, SEGA reporting) ・ Verification of the correctness and plausibility of cash transactions ・ Review of new account openings as part of the due diligence process ・ Monitoring of transactions and monthly document discrepancies ・ Preparation of lists and statistics ・ Contract management ・ Other administrative/ organizational tasks such as correspondence, filing, archiving, procurement of materials, and minute-taking in team meetings.
Receptionist
Micheal Page International (Switzerland) SAReceptionist
Sep. 2015 - Oct. 2015Zurich, Switzerland・ Handling of incoming calls ・ Reception of clients, candidates, and applicants ・ Monitoring and updating the schedules of individual consultants ・ General administrative tasks: correspondence, handling of internal and external mail, as well as organization and preparation of meetings
Assistant Compliance Officer
Finter Bank ZurichAssistant Compliance Officer
Dec. 2012 - Jul. 2013Zurich, Switzerland・ Support concerning pending accounts and verification of the accuracy and completeness of customer documentation ・ Handling of legal assistance requests ・ Acting as a substitute for Compliance Officers during their absence ・ Coordination of appointments ・ General administrative tasks; correspondence, filing, research
Client Documentation Administrator
Finter Bank ZurichClient Documentation Administrator
Jul. 2010 - Dec. 2012Zurich, Switzerland・ Checking the formalities and ensuring completeness in compliance with AML (Anti-Money Laundering) regulations ・ Opening, modifying, and closing customer accounts ・ Data entry for special conditions and fees ・ Managing and monitoring customer master data ・ Assisting with legal assistance requests and investigating dormant accounts ・ Creating lists and statistics ・ Electronic archiving of customer documents ・ Output management ・ General administrative tasks
Apprentice
Finter Bank ZurichApprentice
Aug. 2007 - Jul. 2010Zurich, Switzerland
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