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Work Background
Warby ParkerFulfillment Specialist
Sep. 2019 - Jan. 2025New York, United States- Oversaw reporting and monitored customer order statuses, exception management, and inventory levels for all active and retired Warby Parker SKUs
- Created 1K+ data analyses, visualizations and dashboards for executives to use in strategic decision making using Tableau and Looker
- Acted as the primary point person for contact lens and glasses fulfillment, and the "Home Try On" program; with 2.3M orders since September 2019
- Led a special project to correct misplaced items, saving the company $1.4M in lost revenue - Trained in HIPAA Compliance and ePHI processing
Warby ParkerCustomer Experience Advisor
May. 2016 - Sep. 2019- Engaged with customers through phone, email, live chat, and SMS channels - Ranked 11th out of 200 employees for delivering exceptional customer service - Implemented new training programs and internal communication tools for the customer experience team - Led data analysis projects for cross-functional teams, providing insights and recommendations - Communicated customer pain points to various departments, contributing to process improvements - Collaborated with technology, marketing, design, and product teams to enhance customer experience
Lucy's WheyLead Cheesemonger and Marketing Director
Nov. 2014 - Apr. 2016New York, NY- Provided individualized, education-based customer service, - Trained and managed new employees - Supported inventory control - Worked with distributors and artisans to help build product base. - Created a digital marketing strategy across multiple platforms and writing a weekly newsletter. - Designed an online ordering system and "Cheese of the Month" club
Grapeseed MediaMarketing Associate
Jan. 2014 - Sep. 2014New York, NY- Point person for two full-time clients in all marketing concerns - Strategized and executed social media plans. - Conceived and illustrated graphic designs for use on social media and in print marketing. - Managed database of over 10,000 patrons.
Murray's CheeseCheesemonger
Mar. 2013 - Oct. 2013- Provided high quality customer service and education around cheese, charcuterie, and assorted merchandise - Retained extensive knowledge of product and artisanal cheese history - Maintained merchandise displays and backstock
Sugar MountainCheesemonger
Aug. 2011 - Mar. 2013- Provided high quality customer service and education around cheese, charcuterie, and assorted merchandise - Retained extensive knowledge of product and artisanal cheese history - Maintained merchandise displays and backstock
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