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Work Background
Pinely InternationalIT Project Manager
Mar. 2022Prague, CzechiaProducts and projects: - Digital Drive Thru software for a major commercial display supplier (partner of LG) in the SMB domain, USA.
- Comprehensive assistant application for remote teams, with features including time tracking, team reports, Jira integration, invoicing, and payments. Supported on web, desktop, and mobile with AI integration for analytics.
- Covered diverse domains, including CRM systems for estate management (Iceland, USA), real estate newsletter platforms (Canada), social media cross-promotion (Georgia), email automation (Germany), cloud cost-reduction (Canada), quiz games (UAE), consent management for CCPA compliance (USA), mental health clinic apps (USA), and AI-powered assistants for real estate (France). Responsibilities:
- Scope management. Risk management.
- Led cross-functional teams through all project phases, from initiation to closure. Development and Sales teams. Recruitment, onboarding, team optimization, mentoring.
- Contracting, budget management resource management,
- Conducted data analysis and KPI tracking to evaluate performance and adjust strategies.
- Built cross-functional processes for enhanced team collaboration and communication.
- Created a positive team culture by promoting diversity, inclusivity, and psychological safety. Achievements: - Increased Flagman project margin by 3000% by identifying the need for additional team members and securing client approval for expansion, driving significant revenue growth.
- Achieved Top Rated Plus (Agency) status on Upwork and recognized as a Top IT Services Company in the Czech Republic by Clutch through consistent client feedback and verified high-quality reviews.
Adore DucksProject Manager
Sep. 2017 - Mar. 2022Volgograd, RussiaConsulting services in Graphic Design, Digital Marketing, Web Development and UI/UX Responsibilities: - Established and scaled core services in graphic design, digital marketing, and web development, driving business growth. Developed and implemented internal processes. - Managed full project lifecycles, coordinating with design and marketing teams to deliver custom solutions for clients. Led the creation of websites and digital marketing strategies. Managed multi-channel marketing campaigns (SEO, PPC, SMM).
- Recruited, trained, and mentored a team of 5-10 professionals, expanding with freelance talent for specialized projects.
- Cultivated long-term client relationships. Achievements:
- Increased client retention by 60% through personalized support, driving repeat business and valuable referrals that fueled agency growth.
- Revitalized a local brand, leading its rebranding, which increased community engagement and boosted website traffic by 150%, gaining media attention.
UnicardHead of Sales
Sep. 2012 - Aug. 2017Volgograd, RussiaSelling and setting up access control systems, as well as a range of low-voltage systems, such as CCTV with smart solutions, fire alarms, and structured cabling systems. Responsibilities:
- Sourced and negotiated with clients, handling end-to-end sales processes from initial contact to closing deals. Worked on increasing the customer list by proactively identifying and connecting new business locations, broadening the reach of Unicard’s services.
- Managed both the technical and sales departments. Coordinated the layout design, approval, and installation of complex access control systems, ensuring compliance with regulatory standards.
- Led training programs for new and existing staff, equipping them with skills in sales, product knowledge, and technical support. Achievements:
- Expanded Service Offerings: Successfully broadened the company’s portfolio beyond access control to include video surveillance, fire safety systems, and other low-voltage solutions, increasing client satisfaction and engagement.
- Built and Managed Departments: Established and managed the sales and technical departments, creating a structured workflow that enhanced team productivity and service quality.
- Developed a Skilled Workforce: Implemented training programs that improved the team’s technical and sales capabilities, leading to more effective customer interactions and higher sales performance.
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