An accomplished Global Customer Success Leader, strategist and people manager/leader, specialising in both B2B and B2C SaaS Technology. Well versed in solutions across HR/Employee Engagement as well as Charity and Public Sector. Outstanding records in increasing retention and delivering growth strategies, has led to the demonstration of exceptional net churn results. Whilst exercising data lead campaigns in creating wider business strategies.
A result orientated, people focused leader, who leads by example, whilst motivating individuals to nurture and unlock their true potential.
Well-trusted amongst peers and customers/supply alike, delivering retention figures of 98%+ across a book of business of £45m ARR.More...