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Work Background
AccentureDRO Agent
Jun. 2024Dublin, County Dublin, Ireland
TikTokEcommerce Escalations Service Specialist
Mar. 2023 - Jun. 2024Dublin, County Dublin, Ireland
AccentureContent Reviewer
Feb. 2021 - Apr. 2023Dublin, County Dublin, Ireland
UPSPreferred Customer Associate
Sep. 2020 - Feb. 2021Assisting higher clientele with accuracy in order to fulfill and meet at the best their needs.
Finding ways to improve customers' experience. Reporting to other departments to comply with customers needs.
Being always up to date with upcoming events and being able to advise customers accordingly. Meeting deadlines and smashing targets.
UPSFraud Mitigation Agent
Jun. 2020 - Sep. 2020Dublin, IrelandProtecting company's revenue by detecting and preventing any fraudulent activities.
Criss crossing data analysis and metrics to find discrepancies.
Negative and positive listing accounts according to their history check.
Collaborating with other departments in order to protect customers data and revenue.
Keeping records of every documentation and filing up records on time.
UPSBilling and customer care representative
Sep. 2019 - Sep. 2020Assisting customers through phone calls and emails to meet at the best their requirements.
Opening up and working on a high volume of queries daily.
Escalating cases and splitting workload.
Working on specific cases such as countries with VAT exemptions.
Achieving goals and deadlines established.
LancômeBeauty Consultant
Feb. 2018 - Aug. 2019Greeting customers and providing an excellent customer service.
Doing make-up applications and skincare treatments.
Preparing the workplace before new product launches. Setting daily and monthly targets in order to drive business. Calculating end of the month figures. Compairing results with competition.
Achieving and going beyond set targets.
The Estée Lauder Companies Inc.Beauty Advisor
Nov. 2017 - Dec. 2017Providing a high customer service by welcoming customers in store and assisting them to find the most suitable products.
Performing make overs and skin care consultations.
Taking care of claims and refunds. Keeping the working area and tools clean.
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