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Work Background
PetcoVisual Coordinator
Mar. 2024• Managed complex workflows using OSS and Workfront to optimize task allocation and resource scheduling, ensuring operational efficiency.
• Performed detailed analysis of visual merchandising performance metrics to drive data-informed strategic adjustments and improvements.
• Maintained strict adherence to corporate branding guidelines across visual content, enhancing brand identity and consistency.
• Coordinated with external vendors to ensure timely material delivery while upholding quality standards for printed and digital assets.
• Monitored and optimized key performance indicators (KPIs) related to visual production, driving initiatives for continuous improvement and operational excellence.
San Diego Gas & ElectricProject Support Coordinator
Apr. 2023 - Mar. 2024San Diego, California, United States• Spearheaded end-to-end inspection release processes, ensuring strict compliance with industry regulations, safety protocols, and quality standards.
• Collaborated with engineers, field teams, and project planners to align operational activities with organizational objectives and stakeholder requirements.
• Leveraged financial data analysis tools to create and negotiate customer contracts, enhancing efficiency and cost-effectiveness.
• Conducted comprehensive evaluations of construction readiness, ensuring alignment with company policies and regulatory frameworks.
• Utilized advanced analytics platforms to monitor project metrics, prepare detailed progress reports, and present actionable insights to senior leadership.
• Implemented scalable workflows to enhance inter-departmental communication and streamline project lifecycle management, leveraging tools such as Microsoft Project and SharePoint.
Pacific Coast Cleaning, Inc.Operations Coordinator
Mar. 2021 - Nov. 2022•Managed and scheduled operations for 15 teams, ensuring seamless coordination and operational excellence. • Reduced operational costs by 25% through strategic budget reallocation, process optimization, and resource management. • Enhanced customer retention and acquisition by leveraging CRM platforms to streamline communication and improve lead tracking. • Developed and monitored key performance metrics to evaluate operational efficiency, track employee productivity, and drive continuous improvement.
San Diego Humane SocietyAdministrative Assistant
Mar. 2017 - Nov. 2020Greater San Diego Area• Achieved and maintained a 95% client satisfaction rate by implementing proactive communication strategies, addressing concerns effectively, and ensuring timely issue resolution.
• Utilized advanced software tools to accurately manage and maintain sensitive case data, adhering to strict confidentiality and compliance standards.
• Streamlined operational workflows to enhance efficiency, resulting in a 25% increase in departmental productivity and improved team performance.
Spirit Lift Plastic SurgeryAdministrative Assistant
Aug. 2016 - Mar. 2017La Jolla Shores, California, United States• Provided administrative support by managing records, documents, and correspondence, ensuring efficient office operations.
• Maintained compliance with HIPAA regulations by securely handling sensitive patient information and medical records.
• Delivered exceptional customer service by addressing patient inquiries and scheduling appointments promptly and professionally.
• Streamlined data entry and documentation processes, improving accuracy and reducing processing times.
• Coordinated office operations to support daily activities, ensuring a smooth and organized workflow.
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