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Work Background
Crescent Electric Supply CompanyManager of Training and Development
Apr. 2021The Training and Development Manager is a key member of the Human Resources Leadership Team who oversees the creation, deployment maintenance and measurement of scalable programs for on-boarding, training, and promoting the growth of all employees across the business, leveraging multiple live and virtual platforms for delivery.
- Maintain training pulse in the business by staying up to date with needs, industry trends, and best practices
- Develops and leads the rollout of the company training culture
- Design appropriate training schedule and strategies based on individual and group needs
- Works closely with the CHRO and other executives in developing programs that align with company initiatives
Crescent Electric Supply CompanyCorporate Trainer
Sep. 2020 - Apr. 2021Dubuque, Iowa, United StatesInfluence and change company culture of learning and development Work with key stakeholders to provide professional development opportunities and resources
Develop training and onboarding curriculum
Provide live and online training for ERP Software
Lead conversion of online learning system to new platform
Lead and assist with organization and event planning of National Sales Conference
Crescent Electric Supply CompanyERP Solutions Consultant
Sep. 2018 - Aug. 2020Leading and mentoring RF Warehousing conversion and go-live activities
Leading and managing corporate projects involving the roll-out of ERP software solutions, and new distribution center business models
Travel to various branches to complete operational assessments with personnel and develop plans to improve, reach, and maintain company-wide operational goals
Developing and implementing improvements to Crescent Electric Operating Procedures
Preparing training material and training classes to branch personnel on Crescent Electric Operating Procedures
Building on-boarding tools for new hires, including curricula, web-based training tools, and role-based training tools
Training and supporting all responsible functional areas of Crescent Electric Supply sales and distribution centers
Complete quarterly metric analysis of branches and operational values to inform and gauge inventory accuracy and operational performance
CartegraphTechnical Support Specialist 2
Feb. 2018 - Sep. 2018Write system and process documentation for training purposes
Record training videos for online resources
Define and assist with development of client training resources
Create and support advanced reports
Provide internal and external support for variety of technical and training issues
Act as advisor and support for clients in their Cartegraph journey
Train and advise Level 1 support specialists
Troubleshoot client site accessibility issues
Submit software issues to development team and work to aid in replication of issues
Troubleshoot SQL, GIS and other range of technical situations Help define and refine Support departmental processes
CartegraphTechnical Support Specialist 1
May. 2016 - Feb. 2018Support hotline and email inbox covering 500 plus clients nationwide with varying technical skills
Record training videos for online resources
Teach client-side training courses covering program functionality
Create and support advanced reports
Act as advisor and support for clients in their Cartegraph journey
Attend product development brainstorm sessions to offer feedback
Lean process map exercises to define Support department’s processes
University of Iowa Information Technology ServicesStudent Support Analyst
Sep. 2014 - May. 2016I work with other students to support the Classroom Technology Hotline during the workweek as well as support and maintain classrooms and computer labs around campus.
Rockwell CollinsUndergraduate Intern Junior
Dec. 2013 - Aug. 2014I worked with Supply Chain Processes to aid in the compliance of Rockwell Collins regarding various environmental regulations including REACH and EU RoHS. I also helped map several processes and publish documentation regarding EU RoHS.
The University of IowaBakers Associate
Aug. 2012 - Apr. 2013I worked with fellow students to produce all the baked goods supplied to several campus cafeterias and convenience stores.
Rockwell CollinsHigh School Technical Intern
Aug. 2011 - Aug. 2012Worked with various engineering groups to accomplish any tasks they needed support for. Ended internship working with Commercial Systems on the Bombardier C Series rig testing. I wrote test code, performed tests, and was a supervisor for third party foreign national testing on the rig.
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