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Work Background
Golden Gate BPO Solutions, LLCSVP and Managing Director
Jun. 2015 - May. 2018Weston , FloridaIn my current role as CEO of United Nearshore Operations (UNO), I oversees the provision of outsourced call center services from our location in Santiago in the Dominican Republic. UNO is in its 14th year of operation. Concurrently, in my position as UNO CEO, I joined Golden Gate BPO as SVP & Managing Director in June, 2015 and will bring my experience of the LACAR region to the Golden Gate BPO team. I have managed start up organizations ranging from 50 seats to over 10,000 seats. Previously I worked for Computer Sciences Corporation (CSC) for over 10 years in Falls Church, VA where I was an integral part of the new business development team providing full IT outsourcing solutions to fortune 100 and 500 companies. Prior to CSC, I managed the Diageo IT infrastructure in Hammersmith, London supporting Diageo locations in over 92 countries.
UNO has been delivering full call center services to Fortune 100 and 500 clients for over 17 years from our Santiago, Dominican Republic center. The alliance between UNO and Golden Gate BPO will provide clients a global footprint with Golden Gate BPO partners in Manila, Europe and UNO in the LATAM region.
UNO Contact centerCEO
Aug. 2011Santiago, Dominican RepublicLead the Organization, drive growth and revenue stream, provide opportunities to our incredible employees.
UNO Contact centerCEO
Jan. 2011LATAM
UNO Contact centerSVP Corporate Development
Jan. 2005 - Feb. 2011Develop , grow and manage the organization into a successful business. Overall responsibilities were architect a robust technical infrastructure, Institute an operational organization while reducing overall operational costs. Acquisition on new clients and client satisfaction.
CSCSenior Computer Scientist New Business Development
Jun. 1995 - Oct. 2004Falls Chruch, VIrginiaOriginally located in Edinburgh, Scotland managing the United Distillers (Diageo) outsourced Technical support agreement.
Promoted to Service Delivery Manager position in United Distillers HQ in Hammersmith, London. Responsible for supporting end users (15,000) in corporate HQ and end users in locations throughout EMEA, USA and APAC Relocated to Falls Church ,Virginia in 1997 to assume the position of Senior Computer Scientist, developing global outsourcing solutions. Successfully worked with other SME business development associates in our organization to develop global outsourcing solutions in the Millions and Billions of dollar range. We successfully won several opportunities each worth more than $9 Billion dollars.
My goal was to provide robust technical solutions that were leading edge and reduce overall operating costs to our clients.
My work involved working in 3 different regions, North America, APAC and EMEA.
Common Services AgencyData Control Manager/ Help Desk Manager (Higher Executive Officer grade 2)
Jan. 1989 - Jun. 1995Edinbirgh , ScotlandLead and managed the Data Control operations. Which included ledger processing, accounts payable, payroll processing for the entire Scottish Heath Service for all agency employees, Creditors processing and payment transmissions, Cancer screening program management, Health care statistics.
Promoted to Help Desk Manager, responsible for the set up of the Help desk to support all regional clients within the Common Services Agency, Scotland. Successfully implemented KPI within each region and managed day to day client communications.
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