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Work Background
Florida BlueDirector of Business Transformation
Jun. 2022St Augustine, Florida, United StatesFocused on leading strategy and operations of diverse and talented teams, managing programs for continuous improvement, design and system technical enablement through lean methodologies and a focus on winning segments and regional markets. Through collaboration, innovation and dedicated vision, we will increase revenue generating opportunities, decrease cost trends, and enable long term sustainable improvements, to better serve our communities. Of course, all while having a lot of fun in the process.
Florida BlueSr. Manager, Provider Capabilities
Mar. 2020 - Jun. 2022Jacksonville, Florida, United StatesServe as a dedicated people manager, empowering a talented and diverse team who deliver best in class software solutions. These solutions are tailored to provider engagement, interoperable data delivery, the support of value-based models/objectives, and integrated clinical care collaboration between payers and health systems. Directly manage a team of product owners, project managers and analysts who lead capability development, product design, and oversight of operational processes for integrated vendor engagements and strategic internal provider capabilities, within a multi-million dollar initiative/program, under my direct management. Work collaboratively as part of a cross domain technical and business leadership team to define strategy, articulate vision and enable the path to optimal healthcare solutions, delivering on enterprise goals with a focus on a positive provider experience.
Florida BlueChief Product Owner
Aug. 2019 - Mar. 2020Jacksonville, Florida AreaServe as the direct manager of a team of product owners and analysts who lead capability development, product design, and oversight of operational processes for three strategic provider engagement platforms. Work collaboratively as part of a diverse technical and business leadership team to define strategy, articulate vision and define the path to a best in class provider experience, through focused technical enablement.
Florida BlueProduct Owner
Oct. 2018 - Aug. 2019Jacksonville, FloridaResponsible for leading capability development, product design, and oversight for three strategic provider engagement platforms which offer valuable population insights and reporting, in a real-time architecture. Responsible for coordination across stakeholder groups to develop products and features, facilitate company wide operational readiness activities, assist with communication plans, successful deployment and overall adoption strategies.
Florida BlueSenior Product Manager
May. 2017 - Oct. 2018Responsible for creation and maintenance of product plans, gap analysis, market research and trending for assigned software products. Work collaboratively with an internal and external team to foster strategic partnerships, manage strategic vision and support the alignment of business requirements to the overall company goals.
BeelineProject Manager/Solutions Consultant
May. 2016 - May. 2017Responsible for all phases of the project management cycle, as well as, the solution design and QA of technical projects for Beeline's existing client base. Serve as the workflow manager of a cross departmental project team, collaboratively working to deploy projects which vary from business process and technical redesigns, technical and business analysis and consulting, to full scale industry, geographic, or product expansions.
BeelineTechnical Account Manager
May. 2014 - Apr. 2016Responsible for managing the technical support, change management, and execution of the enterprise level roadmap of Beeline's strategic tier client base. Served as the day to day contact managing the operational workload of a team of client solution analysts working together to accomplish global goals.
BeelineClient Solutions Analyst
Oct. 2013 - Apr. 2014Jacksonville, FloridaResponsible for managing the technical support, change management, and execution of the enterprise level roadmap of Beeline's non-strategic tier client base. Served as the day to day contact managing small-scale projects and change management.
InHouseUSA, IncConnexions Team Member
Sep. 2012 - Sep. 2013Ponte Vedra, FloridaResponsible for facilitating new client business process mapping, training, client change request, and operational ticket support. Served as the liaison between the client, operations and technical teams.
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