Washington State Department of LicensingStaff Supervisor
Jul. 2016 - Nov. 2018Tacoma, WA• Supervising staff to include interviews, staff selection, coaching and mentoring, evaluating the need for and conducting training, addressing performance issues and taking corrective action. • Issuing driver licenses, instruction permits, and identification cards to those who meet the requirements specified by law, regulation, policy and procedure, • Maintaining records of all license work, fees collected, and monies deposited, • Resolving complaints and solving problems, • Preparing reports on licensing activities and employee attendance, • Conducting driving skills tests and knowledge examinations to evaluate that current licensing standards are met, • Being accountable for public funds, and accurately collect DOL licensing fees, • Using sound judgment and making independent decisions to assess customers, ensuring every customer is treated with respect and dignity.