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Work Background
Brilliant Process DesignFounder + Principal Consultant
Jan. 2023USAProviding fractional Chief Operating Officer and Director of Operations Services for start-up and established organizations. Expertise in Operations Consulting, Business Consulting, Management Consulting, Fractional COO, Process Optimization and Design Sample Engagements:
July 2023-Present Senior Consultant (Onsite) County Government (4,000 employees): Providing innovation and problem solving coaching onsite. Analyzing processes and providing recommendations for improvement to make it easier for taxpayers to do business with the county, increasing county revenues and decreasing costs. December 2023-Present Senior Consultant, HRIS/ERP Replacement Process Mapping (Virutal)-City Government (900 employees). Lead virtual cross-functional current state and future state value stream mapping workshops for key HRIS and ERP processes to develop key requirements to be used in ERP/HRIS selection process. Fractional COO-Start-up Wholesale Liquidation Company
Fractional Director of Customer Experience-Start Up Online Apparel Company
Contract product manager for national insurance company
Velocity Global, LLCDirector of Process Optimization & Operational Excellence
Feb. 2022 - Jan. 2023United StatesAs a visionary startup leader, I spearheaded the inception and growth of Process Optimization and Customer Service Quality Assurance programs, showcasing a unique blend of operational excellence and people development expertise. My entrepreneurial spirit fueled the creation and leadership of these programs from the ground up. In a transformative move, I led the Client Service Delivery Model overhaul, fundamentally altering how services were delivered to clients. The result was a staggering 13% efficiency gain within a week of launch, coupled with an impressive customer-first reply time of less than 1 hour. This shift not only enhanced operational effectiveness but also significantly elevated client transactional satisfaction. Recognizing the importance of streamlined processes, I took charge of building and developing a remote, global team of experts focused on documenting and optimizing operational processes and developing business requirements for technology improvements. One of my key achievements was successfully reducing the customer onboarding time by 5 days. This achievement underscored my commitment to operational efficiency and a client-centric approach. My expertise extended to creating data pathways that identified key areas for operational improvement, leveraging insights to drive strategic decision-making. This analytical approach exemplified my dedication to harnessing data for continuous enhancement. In fostering a culture of collaboration and growth, I led multiple global, in-person, and virtual workshops. These sessions were instrumental in understanding the gaps between the current state and the envisioned future state, allowing for the development of strategies aligned with organizational goals. Through these initiatives, I showcased my commitment to both operational excellence and the professional development of individuals, establishing myself as a dynamic leader capable of navigating the complexities of startup leadership.
Pinnacol AssuranceSenior Operational Excellence/Continuous Improvement Leader
Jul. 2015 - Feb. 2022Greater Denver AreaAbility to generate innovative insights, ideas, and opportunities that help advance the business.
● Track record of taking extreme ownership in driving to decisions and outcomes.
● Experience with leading significant change at scale across a large organization, including acting as a catalyst to accelerate outcomes
● Well-rounded interpersonal skill set with the capacity to build strong, trusted relationships across a team to achieve a shared goal
● Demonstrated success in quickly absorbing knowledge in different domains in order to become an expert in new areas
Denver WaterLean Program Manager
Dec. 2011 - Jul. 2015denver, coloradoAs the driving force behind Denver Water's Lean Transformation Program, I orchestrated a seamless operational shift, effectively translating the organization's strategic plan into reality through the successful planning and execution of six concurrent value streams. My leadership extended to diverse cross-functional teams, fostering alignment with corporate objectives and ensuring a cohesive approach to goal attainment. Innovating beyond conventional strategies, I introduced and led human-centered design workshops for Denver Water's new campus, a testament to my commitment to holistic and user-centric solutions. In building a team of strategy execution experts, I not only hired but actively nurtured and coached individuals to create a high-performing unit capable of driving results. A highlight of my tenure includes the development and delivery of a comprehensive Lean training program. From foundational awareness sessions to a week-long certification class and specialized Lean Product and Process Development training, I equipped over 400 employees with the tools and knowledge to embrace Lean principles. Under my guidance, the Lean Transformation Program yielded remarkable accomplishments, providing program management and coaching for six simultaneous value streams, resulting in over 50 meaningful improvements annually. In the first year alone, operational savings reached an impressive $1.5 million, showcasing the tangible impact of strategic and well-executed initiatives. Notably, my contribution extended to the reduction of the new campus's size and cost through the implementation of the Human-Centered Design Workshop. Furthermore, recognizing the importance of sustainability, I developed performance metrics and a monitoring system to ensure the enduring success of implemented improvements, cementing my role as a results-oriented operations leader.
Denver WaterBudget Program Manager
Sep. 2004 - Dec. 2011As a member of Denver Water's Finance leadership team, I demonstrated skills as a seasoned budget and forecasting expert, instrumental in transforming financial operations. My role encompassed ensuring excellence in long-range strategic planning, capital budgeting, finance strategy, forecasting, and rate-setting, establishing a robust foundation for the organization's financial success. At the helm of Denver Water's $3 billion, 10-year capital plan, I demonstrated adept management skills, overseeing intricate financial landscapes with precision and strategic foresight. My regular monthly presentations to the Board of Water Commissioners, the Citizens Advisory Committee, and industry groups underscored my commitment to transparency and effective communication in the financial realm. People leadership has been a cornerstone of my impact, as I provided visionary guidance to a highly productive team of financial analysts. Through coaching, professional development, and fostering a culture of accountability, I cultivated a team that consistently delivered exceptional results. A defining accomplishment in my tenure was the implementation of a new budget and forecasting system, marking a paradigm shift in Denver Water's financial operations. This initiative not only showcased my technical expertise but also highlighted my strategic vision for aligning financial processes with organizational goals. Quantifiable results further attest to my prowess, with a remarkable 25% improvement in budget team productivity under my leadership. This tangible enhancement underscores my commitment to driving efficiency and excellence in financial operations, solidifying my reputation as a dynamic budget and forecasting expert within the Finance leadership team.
Colorado Department of Human ServicesBudget Analyst
Jan. 2002 - Jan. 2004
Colorado Department of EducationBudget Analyst
Jan. 2000 - Jan. 2002
University of Colorado School of PharmacyBudget Analyst
Jan. 1994 - Jan. 2000
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