Schneider ElectricDirector, Digital Business Design
Nov. 2018 - Dec. 2021Boston, MassachusettsCreated a team of 15 product managers and UX professionals to successfully incubate new solutions enabling Industrial IoT use cases by applying novel user-centered design methodologies now adopted across the Company.
• Led incubations of four IIoT services from ideation to market launch, enabling use cases around Asset Performance Management, Remote Monitoring, Manufacturing Optimization; through primary user research, designed and tested business models, complete with value propositions, monetization, GTM strategies
• Spearheaded Digital Services Factory program to drive adoption of user-centered design and product management practices through excellence and influence; grew a pipeline of projects, acquired paying customers
• Designed and ran workshops and tests with customers to identify needs and solutions; designed experiments to test hypotheses; supported engineering, architects, ops, commercial teams to build and deliver new services • Pitched and executed a corporate program sponsored at the ExCom level to unify Schneider’s application portfolio to improve user experience, unlock new platform business models, and inform architecture decisions
• Executed a company-wide digital transformation program to implement a new order-to-cash platform; designed reference monetization models for 40+ products, created a professional services team to ensure scale-up across 20+ front offices, and enabled $1m+ in revenues before handing it over for scaling