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Work Background
OpenTextCommunications Specialist
Jul. 2022 - Jul. 2024Strategic Communications Specialist leveraging expertise in change management, stakeholder engagement, and digital transformation. Supported cross-functional communications initiatives for enterprise SAP implementations and M&A integration, while driving content strategy and multichannel execution. Key achievements:
• Produced change management and transformation communications, partnering with senior stakeholders to drive adoption of SAP solutions and digital initiatives across global business units • Implemented strategic vision for all communications including town halls, leadership messaging, and strategic narratives, demonstrating project management expertise and event production capabilities • Developed omnichannel content strategy, creating targeted communications across digital platforms (SharePoint, internal social media, newsletters) for software releases and cloud engineering initiatives • Executed data-driven employee engagement programs, leveraging analytics to optimize participation and measure impact of global initiatives • Participated in agile, cross-functional teams to align technical subject matter experts with corporate messaging, ensuring brand consistency and strategic alignment
Reliance HealthCommunications Lead
Jan. 2021 - Jul. 2022Strategic Communications Leader with proven expertise in crisis management, change communications, and corporate culture initiatives. Developed and executed comprehensive communication frameworks while maintaining strategic alignment across global operations. Key achievements:
• Architected and implemented enterprise-wide crisis communications framework, establishing standardized processes for global issues management and risk mitigation • Drove strategic communication planning for multiple high-priority initiatives, maintaining message consistency while adapting to dynamic business conditions • Developed comprehensive internal communications strategies aligning organizational objectives with employee engagement initiatives • Created and executed culture-centric communication campaigns that amplified core values and strengthened organizational identity • Established process documentation for global crisis response, enhancing organizational readiness and stakeholder alignment
LaserDerm Aesthetic ClinicsCommunication Consultant
Jun. 2015 - Aug. 2017Strategic Communications and Change Management Leader driving business transformation and digital engagement initiatives. Expert in executive communications, crisis management, and data-driven employee engagement strategies. Key achievements:
• Spearheaded digital communications transformation, achieving 40% increase in employee engagement through innovative channel strategy and content optimization • Designed and implemented comprehensive executive visibility programs, enhancing leadership communications and change adoption across global operations • Developed enterprise-wide crisis communication protocols and change management frameworks, strengthening organizational resilience • Led end-to-end training and development initiatives, including needs assessment, curriculum design, and delivery of workshops and webinars for new tools and process • Leveraged data analytics to generate actionable insights on employee engagement, providing strategic recommendations to leadership • Managed full-cycle project planning including workshop coordination, event execution, and annual budget administration • Orchestrated stakeholder communications in dynamic business environment, ensuring alignment with organizational objectives
Asset & Resource Management Holding Company (ARM HoldCo).Customer Experience Specialist
Jul. 2007 - May. 2015Lagos, NigeriaCustomer Experience (CX) Strategist with expertise in digital product development and data-driven optimization. Specialized in transforming customer insights into actionable strategies, resulting in measurable improvements to customer satisfaction and engagement metrics. Key achievements:
• Led digital product development initiatives focused on optimizing customer journey touchpoints and enhancing user experience across multiple channels • Drove 15% improvement in customer satisfaction index through systematic analysis of multichannel interactions (calls, emails, chats, in-person visits) • Designed and implemented Voice of Customer (VOC) program, incorporating survey feedback and customer insights into strategic decision-making processes • Optimized customer onboarding experience through development of targeted engagement strategies and journey mapping • Created comprehensive analytics dashboards tracking KPIs and performance metrics, providing actionable insights for process improvement • Spearheaded cross-functional initiatives to capture, analyze, and leverage customer data for strategic planning and resource allocation
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