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Work Background
Senior Project Manager
UPSSenior Project Manager
Aug. 2020East Region
Facilities Engineer l
UPSFacilities Engineer l
Jan. 2019 - Aug. 2020East RegionAutomation Deployment Manager WorldPort 2DA South PSG Manager
Plant Engineering Supervisor
UPSPlant Engineering Supervisor
Apr. 2017 - Jan. 2019Lexington, KentuckyProject Engineer
Plant Engineering Specialist
UPSPlant Engineering Specialist
Jul. 2015 - Apr. 2017Columbia, South Carolina
TSG Support Technician
UPSTSG Support Technician
Sep. 2013 - Jul. 2015Columbia Area, South CarolinaProvides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and prompt resolution on computer and Telecommunication systems. Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software.
IT Dispatcher
BlueCross BlueShield of South CarolinaIT Dispatcher
Aug. 2012 - Aug. 2013Columbia, SC
Admin Analyst (Temp)
AppleOneAdmin Analyst (Temp)
Jul. 2012 - Jul. 2012Columbia, South Carolina AreaAssisted with trouble tickets submitted to ticketing system TrackIt to Lutheran Homes central Information System Helpdesk supporting approximately 400 users. Troubleshoot network/hardware issues including support for printers, installing driver software, images hard drives on desktops and laptops.
Technical Support Coordinator
Verizon WirelessTechnical Support Coordinator
Jun. 2008 - Apr. 2012Columbia, South Carolina AreaTook at least 30 calls per day providing detailed information on how to set up and configure data and voice products for customer devices both domestic and international. Verified and troubleshoot network provisioning and diagnose device and network issues on both CDMA and GSM networks.
Operations Processor
National City BankOperations Processor
Oct. 2006 - May. 2008ClevelandVerified checks and check amounts while entering information into Windows systems. Processed bank transactions using check processing machines and performed data entry.

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