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Work Background
UPS
Senior Project Manager
Aug. 2020
East Region
UPS
Facilities Engineer l
Jan. 2019 - Aug. 2020
East Region
Automation Deployment Manager WorldPort 2DA South PSG Manager
UPS
Plant Engineering Supervisor
Apr. 2017 - Jan. 2019
Lexington, Kentucky
Project Engineer
UPS
Plant Engineering Specialist
Jul. 2015 - Apr. 2017
Columbia, South Carolina
UPS
TSG Support Technician
Sep. 2013 - Jul. 2015
Columbia Area, South Carolina
Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and prompt resolution on computer and Telecommunication systems. Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software.
BlueCross BlueShield of South Carolina
IT Dispatcher
Aug. 2012 - Aug. 2013
Columbia, SC
AppleOne
Admin Analyst (Temp)
Jul. 2012 - Jul. 2012
Columbia, South Carolina Area
Assisted with trouble tickets submitted to ticketing system TrackIt to Lutheran Homes central Information System Helpdesk supporting approximately 400 users. Troubleshoot network/hardware issues including support for printers, installing driver software, images hard drives on desktops and laptops.
Verizon Wireless
Technical Support Coordinator
Jun. 2008 - Apr. 2012
Columbia, South Carolina Area
Took at least 30 calls per day providing detailed information on how to set up and configure data and voice products for customer devices both domestic and international. Verified and troubleshoot network provisioning and diagnose device and network issues on both CDMA and GSM networks.
National City Bank
Operations Processor
Oct. 2006 - May. 2008
Cleveland
Verified checks and check amounts while entering information into Windows systems. Processed bank transactions using check processing machines and performed data entry.
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Director of Project Management
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