Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Metro Pacific Tollways CorporationChief Digital Officer and Chief Information Officer
Nov. 2020Philippines
ADEC InnovationsVice President for IT
Jul. 2019 - Jun. 2020PhilippinesBroaden and entrench IT operations framework for project delivery and project management. Responsible for IT operations for Asia Pacific region. Introduce consistent project development methodologies. Launch rigorous project management practices designed to produce accurate development commitments.
• Implemented proven development methodologies, including Agile, Cloud (AWS), and DevOps best practices. • Improved project quality, cost efficiencies, and forecasts.
Sun Life FinancialChief Information Officer
May. 2016 - Jul. 2019PhilippinesHeld accountability for corporate technical innovation and operations, leading towards digital and business transformation. Provided IT Leadership to three affiliated companies: Sun Life of Canada, Philippines; Sun Life Asset Management Company; and Sun Life Grepa Financials, Inc. Offered strategic direction related to corporate growth and leadership.
• First to partner with online sellers to market insurance products.
• Increased project delivery by 50% by implementing system of project prioritizations.
• Completed implementation of Digital Transformation that resulted in retention of Rank 1 in the insurance industry.
• Decreased IT Helpdesk response/wait times by 30%, thereby increased client satisfaction by 50%.
Robinsons Land CorporationChief Information Officer
Oct. 2012 - May. 2016Directed IT Strategic Management for all areas of the company, including malls, hotels, office, and residential buildings plus corporate divisions. Guided horizontal enhancements to IT practices and processes aimed at improving operational efficiency. Implemented an enterprise IT infrastructure. Coordinated replacement of legacy applications with newer technologies, including SAP. Established an IT Disaster Recovery Plan aligned with BCP initiatives. • Implemented an enterprise ERP system that produced efficiencies of up to 90% across areas of operation.
• Uplifted project deliveries by 70% by implementing a new Project Management Framework.
• Enhanced the employee experience thereby increasing IT-centric customer score.
Star CruisesVice President for IT
Jul. 2011 - Oct. 2012Manila, PhilippinesManaged IT operations, “Back-of-the-House” business enhancements, support, and maintenance. Led various operational areas, including Production Support Management, Service Delivery and Helpdesk Management, Information Security Implementation and Monitoring, and Infrastructure Development. • Increased project delivery efficiencies by 40%.
• Elevated customer satisfaction by 20% in reaction to improvements to casino and room ticketing systems.
AXA PhilippinesChief Information Officer
Feb. 2009 - Jun. 2011MakatiServed as strategic leader of corporate IT functions in line with business strategies and plans. Oversaw all corporate IT delivery components. • Fine-tuned IT project delivery models increasing performance metrics by up to 60%.
• Raised the corporate PH insurance industry ranking from 7th to 2nd by implementing new sales and customer service web assets.
• Produced savings of 20-30% in IT and facilities procurements via streamlined processes.
• Directed the design, planning, and implementation of the Regional Target Operating Model (RTOM), an organization-wide process improvement methodology.
• Drove key improvements to service level agreements for IT operations and support activities, resulting in a 98% minimum achievement rates.
Seven Seven Global ServicesDirector for Application Development
Feb. 2006 - Jul. 2008
Misys Banking SystemsProject Manager
Mar. 2005 - Feb. 2006
Magnus PhilippinesProject Manager / Head of Ecommerce Group
Jan. 2001 - Jan. 2005
Latitude Web PhilippinesSenior Engineer
Jan. 2000 - Jan. 2001
Intch is a Professional Networking App for the Future of WorkSee more people like Carlo on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
29
Management Advisor, Negotiation Coach
20
Project Manager & Business Process Consultant @ PalawanPay
19
Tech Support @ IOM - UN Migration
49777 people
18
Solutions Provider
15
Self-employed Independent Creator
31
Information Security Consultant