Skydive DubaiManifest and Customer Service Specialist
Sep. 2021Dubai, United Arab EmiratesAwarded CUSTOMERS CHAMPION 2023 Customer Relationship Management: Exceptional communication skills for handling inquiries, providing detailed information about events and camps, and guiding customers through the booking process. Proficient in maintaining positive relationships with clients, understanding their needs, and tailoring services to meet their expectations. Ability to handle customer concerns, last-minute changes, and cancellations while maintaining high levels of customer satisfaction. Skilled in upselling and promoting additional services or upgrades to enhance the customer experience. Event and Camp Booking Management
Expertise in managing all aspects of event and camp bookings, including scheduling. Familiarity with booking software, event files to ensure seamless coordination. Strong organizational skills to handle multiple bookings, ensuring no overlap or conflicts in schedules. Ability to manage the logistics of events and camps and activity planning. Strong problem-solving skills to address any issues that arise during the event or camp, ensuring minimal disruption. Time Management and Prioritization
Ability to manage multiple events and camps simultaneously, ensuring all details are attended to in a timely manner.
Skilled in prioritizing tasks based on deadlines, client importance, and complexity.
Experience in handling peak seasons or periods of high demand, ensuring consistent service quality. Team Collaboration
Proven ability to work with cross-functional teams, including operations, marketing, and on-site staff, to ensure successful event execution. Ability to train and mentor staff on customer service best practices and booking procedures. Budget Management Experience in managing budgets for events and camps, ensuring costs stay within client or company guidelines. Skilled in creating cost-effective event and camp packages that meet client needs while maximizing profitability.