Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Skydive DubaiManifest and Customer Service Specialist
Sep. 2021Dubai, United Arab EmiratesAwarded CUSTOMERS CHAMPION 2023 Customer Relationship Management: Exceptional communication skills for handling inquiries, providing detailed information about events and camps, and guiding customers through the booking process. Proficient in maintaining positive relationships with clients, understanding their needs, and tailoring services to meet their expectations. Ability to handle customer concerns, last-minute changes, and cancellations while maintaining high levels of customer satisfaction. Skilled in upselling and promoting additional services or upgrades to enhance the customer experience. Event and Camp Booking Management
Expertise in managing all aspects of event and camp bookings, including scheduling. Familiarity with booking software, event files to ensure seamless coordination. Strong organizational skills to handle multiple bookings, ensuring no overlap or conflicts in schedules. Ability to manage the logistics of events and camps and activity planning. Strong problem-solving skills to address any issues that arise during the event or camp, ensuring minimal disruption. Time Management and Prioritization
Ability to manage multiple events and camps simultaneously, ensuring all details are attended to in a timely manner.
Skilled in prioritizing tasks based on deadlines, client importance, and complexity.
Experience in handling peak seasons or periods of high demand, ensuring consistent service quality. Team Collaboration
Proven ability to work with cross-functional teams, including operations, marketing, and on-site staff, to ensure successful event execution. Ability to train and mentor staff on customer service best practices and booking procedures. Budget Management Experience in managing budgets for events and camps, ensuring costs stay within client or company guidelines. Skilled in creating cost-effective event and camp packages that meet client needs while maximizing profitability.
Gold Coast SkydiveManifest - Customer Service Specialist
Mar. 2021 - Sep. 2021Coolangatta, Queensland, AustraliaCommunicating with jump staff, pilots, and grounds crew and tandem to ensure an efficient and smooth-running operation operations. General admin tasks. Proactive sales of tandems. Ensuring administration efficiency
Ensuring customer relations to the highest standard, company values are followed and teams are working to increase sales and business.
Providing guest assistance and reservations by phone, email, online chat, and in person. Handling transactions for goods and services. Checking-In Customers and manifesting. Define and running skydive staff rotation
Responsible that procedures and guidelines for manifesting jumpers are followed
Managing costs/invoicing information and preparing weekly accounting Aiding the reviewing of and analysing procedures and making reports; summarising information; Assisting to maintain very high level of professionalism and customer service in the DZ offices, especially with complaints; Marketing and Social Media Plan Manifest Cloud and Redzy Programm
Skydive AustraliaManifest - Customer Service specialist
Sep. 2020 - Sep. 2021Byron Bay, New South Wales, Australia
NZONE Skydive (Queenstown) - New ZealandManifest and Ground Crew team Leader
Aug. 2019 - Jun. 2020Queenstown, Otago, Nuova ZelandaManaging Customer Service, Manifest, Ground Crew • Oversee Daily operation • Staff
Interview and Training • Optimising Booking, Number of pax / Loads per day:
Efficiency, Costs Monitoring • Developed Strong effective communication skills. Able to answer both positive and negative customer feedback. Effective in holding conversations with customers, with
a strong slant on customer service. Provide visible leadership and promote best practice and standards across the organisation. Provide professional and consistent direction, advice and support for ground staff across the group. Develop and maintain positive internal and external relationships through communication and consultation. Ensure that initial and recurrent staff training is structured, and upheld to a high standard. All proficiency checks are maintained and current. Continuously seek to improve performance across all operational sectors of the business through the recommendation of product and process enhancements for the ultimate benefit of long term company performance. Liaise with other senior team members from the Aviation and Parachutes departments to ensure optimum operational performance. Scope projects and initiatives, deliver agreed milestones on time, in consultation with the General Manager and HR Manager. Perform such other duties of a related nature as may be required from time to time as assigned by the Ground Operations Manager. Maintaining training guides, ensuring they are always up to date with current information. • Possess managerial courage • Take initiative. • Work well with all kinds of people. • Remain calm under pressure.
Skydive AustraliaDrop Zone Manager
Sep. 2016 - Aug. 2019Città di Melbourne, Victoria, AustraliaManaging Customer Service, Manifest, Ground Crew, Instructors and other
members of the team, Vehicles and Facilities • Oversee Daily operation • Staff
Interview and Training • Optimising Booking, Number of pax / Loads per day:
Analysis Results vs Budget , Efficiency, Costs Monitoring • Developed Strong
effective communication skills. Able to answer both positive and negative
customer feedback. Effective in holding conversations with customers, with
a strong slant on customer service. • Understanding how to generate and use
data to drive sales.
Beretta AustraliaSupply and Retail Manager - Business Development Australasia
Aug. 2013 - Aug. 2016Melbourne, AustraliaBeretta is a Company leader on the Market for Guns and in 1990 launched a line of Clothing and Accessories in Europe / USA to provide the end users a full range of products.
Australia went on board with this project only in 2013 with me in charge to develop the business.
New Market, New Attitudes, Different weather, Different Culture but the passion I've got for my Job helped me to be part of the game after a couple of months and reach the budget within the end of the Financial year. Thanks to the Experience I gained in Europe and Asia, the courses I attended and attention in the relationship I create with my customers and suppliers such as Honesty and transparency, It wasn't so hard reach the results. And Preparation... Cause you can win, only if you are prepared. The Results reached have been based on a few key points I consider strategic in term of Business Development Market Analysis Marketing Intelligence: Buying experience, support on supplier scouting Sales Enablement by communicating the product, supporting sales and reps Preparation of strategic business plans Product Launch: Plan and manage the plan Demand Generation: Development of strategies, Management of Marketing driven product’s demand Develop appropriate strategies and programs to maintain the company’s position as a market leader. Develop and implement sales management processes and systems Customer Relationship Budget and Finance Sales Strategies Communication
Bialetti IndustrieSENIOR BUYER SDA AND ESPRESSO COFFEE MAKER
Aug. 2011 - Aug. 2013I covered for 2 years the position of Senior Buyer by the company BIALETTI INDUSTRIE SPA and I was responsible of the Brand Girmi (Small domestic appliances) and Bialetti Espresso coffeemaker.
Working closely with the marketing and R & D team , my figure intervened immediately at the opening of the project to provide support for all estimated costs of the product and scouting suppliers. I’m prepared to work with China, manage Chinese suppliers and available in foreign medium long term business trip , as well as the transfer. Market Analysis
Product development
Sales Enablement by communicating the product, supporting sales and reps
Product Launch : Plan and manage the plan
Marketing Intelligence : Buying experience, support on supplier scouting
Demand Generation : Development of strategies, Management of Marketing driven product’s demand
Fabbrica d'Armi Pietro BerettaBUYER AND SUPPLY CHAIN MANAGER
Jan. 2002 - Aug. 2011I’ve been employed as purchasing manager and production planning for the line of
outdoor clothing for one of the largest world-wide reality (Fabbrica d’armi Pietro Beretta spa) where for almost 10 years I managed independently my job. During these 10 years experiences, I acquired the following skills: Translate the commercial programs and forward-looking work plans Manage supplies (MRP)
Organize production (Push or Pull)
Use the System Just in Time
Launch and monitor the progress of production
Sourcing suppliers
Check the productive performance and identify opportunities for improvement All these activities have been organized by a system of control and management of costs, evaluating the economical impact on the business plan and making evaluation of choice on make or buy.
Intch is a Professional Networking App for the Future of WorkSee more people like Erica on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
21
Head Concierge - Customer Service Expert
16
Product Manager @ Bank
16
Digital Marketing
136055 people
21
Head Concierge - Customer Service Expert
18
Remote Consultant
0
Medical Project Manager @ Neovation Global Consultancy Services