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Work Background
Ezilly BVProject Delivery Manager
Nov. 2018District Ostrava-City, Czech RepublicFor M7, part of Canal+ Group, I have successfully managed many projects. The projects’ scope involved software development for web portals, data migrations to SSRS platform, but also large project for migration of CRM, which has multiple custom integrations to other interfaces. The project contained not only data migration and transformation, but also adjusting middleware and front-end systems to communicate with the new CRM system. Working for Canal+/M7 I have covered broad range of IT technologies so far. The project teams are distributed globally in different companies and in various countries, therefore it is managed fully remotely, and different culture mindsets need to be taken into consideration. The projects’ model we use is mostly waterfall, but also with aspects of Agile. The core of the project methodology used is based on PRINCE, which I am also certified in. Technologies, tools and Methodologies used: Project Management - PRINCE2, MS Project Professional, MS Teams, Jira, Confluence, MS Office. Technologies in projects scope: Hansen CCB ‐ ICX, .NET, GraphQL, Oracle, MSSQL, SSRS, Windows Server, Oracle Linux, Networking
TietoService Delivery Manager
Jan. 2015 - Oct. 2018District Ostrava-City, Czech RepublicTieto is the largest IT services provider in nordic. I was responsible for IT services delivery for a major customer in banking industry. Portfolio of services in scope was mainly End users’ services, Datacenter services and few Application management services. I was accountable for the quality per agreed KPIs and SLAs and also overall financial balance. In addition, I was identifying new potential sale opportunities and managing offerings to customer throughout the whole service lifecycle. Responsibility stretched out from sales throughout an implementation project, into successfully running services. I was facilitating IT audits and IT security reviews. I was responsible for tactical governance with customer representatives. Technologies, tools and Methodologies used: Service Management: ITIL v.3, ServiceNow, MS SharePoint, MS Skype for Business, MS Office. Technologies in the managed services: MS Windows, Office Networks (FortiGate), Citrix, Security Services like Web gateway, Email filter, Vulnerability scanning etc. Server management (Windows/Linux) DB management (Oracle, MSSQL), Datacenter Networks (FortiGate), Automation (Control-M) or in-house built IAM system
TietoContinuous Service Manager
Jan. 2013 - Jan. 2015District Ostrava-City, Czech RepublicI was responsible for a services quality in IT infrastructure area as per agreed KPIs and SLAs for a customer from manufacturing industry. Main KPIs involved: Number of incidents, Ticket resolution times, Services/Systems Availability, Capacity Reserves etc.
I was actively managing teams of specialists from different technology areas, mainly focused on Datacenter services like Networks, Server management, Database management. I managed processes and services improvement workstream, through collection of ideas from operations proactively and proposing and discussing those with customer counterparts. This improvements workstream provided great added value to the service. I was responsible for operational governance with customer representatives.
TietoChange Manager
May. 2010 - Dec. 2012District Ostrava-City, Czech RepublicI was looking after change management process (ITIL v.3). Following up, planning and changes execution, reporting on change success ratio. I was involved also in an incident management and overall service level management. I implemented process for standard changes, to shorten lead time for repeating changes. I was responsible for chairing Change Advisory Board with customer representatives.
COMA ZALOHOVACI SYSTEMY a.s.Account Manager
Feb. 2009 - Mar. 2010District Ostrava-City, Czech RepublicI was managing sales cases and key acccount customers.
TNT Post UKGIS Administrator
Apr. 2007 - Mar. 2009MarlowTNT Post UK used to be the main competitor for Royal Mail in the UK. I was responsible for map creation for mail carriers for leaflets or catalogues distributions. I performed various data analysis and data visualization for executive management needs. I was responsible for data wrangling from different datasets for the mapping and data analysis purposes. Technologies, tools and Methodologies used: MapInfo, MS Access, SQL, UK Address DBs, MS Office.
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