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Thailand
Work Background
KinliaDirector, Partner Development
Feb. 2024Kinlia is creating the future of human connection, blending in-person events with digital community building, leveraging AI and ML to better connect people and communities.
AV Now, Inc.Account Manager-Customer Success
Sep. 2018 - Nov. 2023Santa Cruz, California, United States• Demonstrate expertise serving as a product expert and helpdesk manager with a success rate of closing 75+ cases per week. • Provide comprehensive education to customers on best practices and implementation while managing and maintaining document cases. • Investigate and fully resolve customer issues via email and web sessions including order issues, returns, repairs, and technical support. • Reach an average client satisfaction rating of 100% by delivering superior support, service, and experience.
• Prospect and secure new sales acquisitions of at least $720k ARR through phones and email marketing.
• Develop trusted advisor relationships with key accounts, stakeholders, and executive leadership.
• Ensure prompt successful delivery of solutions according to customer needs and objectives.
• Negotiate contracts and close agreements to maximize profits.
• Assist customers with setting up and navigating programs or software.
• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs.
• Optimize existing processes within the company to enhance all customer success initiatives.
Lucid DreamflowCo-Founder - Fire Performance Entertainment Troupe
Jan. 2017 - Sep. 2020San Francisco Bay Area• Conceptualized, developed, and launched a successful entertainment company which netted $70k annually.
• Recruited, trained, and motivated 10 employees, creating a productive and efficient team.
• Piloted the creation and of a nonprofit organization that sourced and obtained three art grants and other public funding.
QuixeyStrategic Partnerships Development Manager
Jun. 2015 - Jun. 2016Mountain View, California, United States• Attained measurable success in growing a diverse customer base and industry network from zero to 1.8MM+ ARR.
• Reached top salesperson status by surpassing 110%+ of quota per month on a consistent basis.
• Cultivated and fostered strategic partnerships with the goal of expanding the business and heightening revenue.
• Negotiated and finalized SDK and API access agreements for BDT.
• Bridged communications and aligned objectives with multiple departments to facilitate SDK, API, and ad tech integrations.
• Managed business performance of partners and mapped partner capabilities and priorities with business goals and strategies to work towards meeting objectives.
• Helped partners grow their practice and product portfolio through joint development of solutions and services.
• Developed and provided custom presentations to partners to help them scale joint business.
• Supported partners in growing their practice and product portfolio through joint development of solutions and services.
QuixeyAdvertiser Development Executive
Feb. 2013 - Feb. 2015Mountain View, CAQuixey is The Search Engine for Apps. Imagine a world where you can find the perfect app that does exactly what you want, when you want it – we’re building that world. Quixey’s proprietary Functional SearchTM is intuitive; users describe what they want to do, and Quixey finds apps that do it. Quixey powers app search for major manufacturers, carriers, search engines and web-sites across the globe. We’re well funded, backed by world-class investors and are on track to power a billion queries per month. Contact at Jon@quixey.com
Bang & Olufsen Retail LLCCustom Home Installation Specialist
Feb. 2010 - Feb. 2013Palo Alto, California, United States• Realized 100% of monthly quota by acquiring $3mm ARR in-house, ultimately reaching top salesperson status. • Identified and assessed customer requirements in order to design and deliver custom solutions for top tier clients, averaging $200k/solution.
• Administered all aspects of the client CRM system as well as large-scale email campaigns.
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