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Work Background
Enterprise MobilityBranch Account Manager
Mar. 2023 - Oct. 2024Centennial, Colorado, United StatesOversaw operations across multiple accounts, serving as the primary communication liaison. Addressed client needs, ensured swift issue resolution, and upheld high customer satisfaction. Focused on building strong, long-term relationships to drive business growth and retention. Implemented best practices for elite service delivery to corporate and retail accounts. Developed and executed strategies, increasing positive feedback and repeat business significantly, resulting in higher occupancy and overall profitability. Enhanced the client journey through effective team leadership, proactive communication, and tailored service solutions, enabling a notable boost in client satisfaction scores.
Enterprise MobilityExotics Division Manager
Jul. 2020 - Oct. 2024Spearheaded Exotics Division statewide, focusing on concierge-level service delivery while cultivating relationships with various accounts and high-net-worth clients. Identified opportunities to grow book of business, market the value of our offered services, and set meetings with decision makers. Executed client-centric marketing strategies that not only promoted services but reinforced client engagement and retention. Established procedures for operational efficiency, ensuring customer needs were met with tailored services that enhanced satisfaction and loyalty.
Enterprise MobilityBranch Account Manager
Apr. 2019 - Jul. 2020Greater Denver AreaLed team of variable work groups, overseeing operations, employee development, performance and strategic direction of a branch in a larger organization. Ensured smooth and efficient process to optimize workflow, incentivized sales to meet targets, identified and pursued business partnerships, and monitored customer feedback to address concerns and improve service. Collaborated with other branches and corporate departments to align goals and execute initiatives. Fostered a customer-first culture by strategic fleet management and building strong partnerships with local businesses through targeted marketing initiatives, leading to business growth. Directed crisis management and consolidation during COVID-19 as the selected branch manager, maintaining operational quality and customer service standards across 5 consolidated stores amidst a mass workforce reduction and staff adjustments
Enterprise MobilityAssistant Manager
Jun. 2018 - Apr. 2019Greater Denver Area
Enterprise MobilityManagement Assistant
May. 2018 - Jun. 2018Greater Denver Area
Enterprise MobilityManagement Trainee
Jul. 2017 - May. 2018Denver, Colorado
American TravelerStudent Internship
Oct. 2016 - Apr. 2017Boca Raton, FL
Alpha Xi DeltaNew Member Orientation Chair
Jan. 2016 - Dec. 2016Boca Raton, Florida
MIZFIT INC.Instructor
Aug. 2015 - May. 2017Boca Raton, FL
Twisters Gymnastics Of BocaParty Director
Jan. 2014 - Mar. 2017Boca Raton, FL
Twisters Gymnastics Of BocaTeam Member- Recreational Coach
Jan. 2014 - May. 2015Boca Raton, FL
Auntie Anne's LLCCrew Member
Sep. 2012 - Apr. 2013Sanford, FL
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