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Work Background
Yoga 4 ChangeLead Yoga Teacher and Data Contractor
Mar. 2021Jacksonville, Florida, United States
The LaunchpadBusiness Analyst / Senior Technical Writer
Mar. 2020 - Nov. 2024Florida, United StatesVersatile and experienced Technical Writer and Business Analyst with extensive expertise in creating clear, user-friendly documentation for SaaS platforms and managing business systems in technical environments. Proficient in using Figma, JIRA, Confluence, and Salesforce, with a strong background in project management, user training, and technical support. Adept at working with the commercial, military and veteran organizations, bringing a unique blend of technical skills and flexibility.
The LaunchpadSenior System Analyst
Mar. 2020 - May. 2024Florida, United StatesDatabase and Salesforce Administrator.
UniqueByBiancoOWNER/CREATOR
Jul. 2019Jacksonville, Florida, United StatesOwn and operate online and in person business designing, creating, and selling crafted items from recycled materials. Provide fabulous customer service while supplying unique and exceptional products.
SafranWAREHOUSE SUPERVISOR
Jul. 2018 - Jul. 2019Sarasota, Florida Areao Using effective professional verbal and written communication skills in a virtual environment and across time zones successfully managed the US Spares Distribution warehouse. o Met or exceeded all KPI targets of 95% or above and presented target metrics 300 employees monthly
o Managed various data organized within Excel spreadsheets o Coordinated virtually and across time zones nationally and internationally. o Performed as executive assistant, virtually, to the Global Logistics Spares Manager, coordinating virtual meetings, special projects, and providing support between the UK and the Sarasota plant. o UK representative site leader, proxy in the US.
Florida Department of CorrectionsEDUCATION AIDE
Feb. 2014 - Jun. 2018Brooksville, FLo Provided enlightening one-on-one and classroom training of all Microsoft office applications, including Outlook. o Answered tech support questions and provided administrative support for the Web Development class
o Developed curriculum; Designed developed and maintained database to assist in all administrative aspects of class operations, Developed and submitted Department of Education and Department of Corrections reports. o Assistant to the head of the education department performing all administrative duties, including state and corporate records and monthly and weekly reports.
MIRRORS AND MOREOWNER/OPERATOR
Jan. 2013 - Dec. 2014Jacksonville, Florida AreaDesigned, created, and sold bejeweled mirrors and other items at markets, festivals, online, and in stores dealing extensively with the public.
Engility CorporationSenior System Analyst
Jan. 1998 - Jan. 2013Jacksonville, Florida AreaAs part of a software development team worked all aspects of the software development lifecycle. o Conducted research, determining correct business process or data entry methods. o Developed, documented and implemented systematic business processes, and the software solutions to support them, which significantly increased organizational productivity. o Produced and provided required and informative technical documentation and reports. o Worked many special projects and provided analytical support. o Supervised and worked virtual Help Desk. o Afforded exceptional assistance to Program Managers. o And always provided excellent customer support by being attentive, respectful and professional at all times.
Held Secret level Security Clearance
United States Department of DefenseExecutive Assistant
Mar. 1995 - May. 1998Various
Newport Naval HospitalMedical Administrative Assistant
Aug. 1991 - Feb. 1995Newport, R.I.
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