The LaunchpadBusiness Analyst / Senior Technical Writer
Mar. 2020 - Nov. 2024Florida, United StatesVersatile and experienced Technical Writer and Business Analyst with extensive expertise in creating clear, user-friendly documentation for SaaS platforms and managing business systems in technical environments. Proficient in using Figma, JIRA, Confluence, and Salesforce, with a strong background in project management, user training, and technical support. Adept at working with the commercial, military and veteran organizations, bringing a unique blend of technical skills and flexibility.