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Work Background
Deutsche BankIT Business Communications Specialist
Dec. 2022Owned internal tech communications and enablement for major global rollouts and tool adoption initiatives. Develop and execute comprehensive communications strategy for EUC initiatives, reaching 160,000+ users with clear, actionable messaging Lead implementation of enterprise technology rollouts achieving 95% adoption rate through strategic communication planning Moderate EUC all-hands calls, orchestrating knowledge sharing across 15+ countries Establish quarterly business reviews with senior leadership, aligning technology solutions with business objectives Implement measurement framework showing 35% increase in user engagement with technical communications
Fedora DesignsCEO/Designer
Aug. 2020United States, AtlantaFedora Designs is a bespoke hat brand based in Atlanta, blending timeless craftsmanship with modern edge. Each hat is custom-designed to reflect personal style, mood, and identity. From our Hapeville showroom to online and pop-up events, we offer ready-made, and custom designs.
Deutsche BankEnd User Technology Support
Aug. 2017 - Dec. 2022New York, New YorkTransformed internal tech support into a value-driven communications function serving a global user base. Created and scaled the TechLoungeTips newsletter from 5K to 40K+ subscribers, delivering weekly bite-sized tech tips to increase tool awareness and IT self-sufficiency. Launched internal programs like "Meet the Expert" and live Tech Training sessions, increasing digital adoption and reducing support volume. Established global remote learning channel with 25,000+ annual views. Acted as a bridge between support teams and users, helping resolve complex issues through simplified, proactive messaging.
X3 SportsOperations Manager
Oct. 2015 - Mar. 2017Greater Atlanta AreaLed operational communications and implementation initiatives driving significant business growth: Generated $500,000+ through implementation of strategic sales processes Expanded member base by 12.5% while maintaining 85% retention rate Earned Sales Manager of the Year award for outstanding implementation strategy Created communication protocols with 15+ local business partners Implemented operational enhancements resulting in 40% increase in positive feedback
YodleClient Success Sales
Jan. 2015 - Sep. 2015New York, New YorkImplemented relationship-focused account management strategies driving exceptional results: Achieved Presidents Club nomination (top 15 performers) in less than 12 months Increased client portfolio by 43% while maintaining 90% client satisfaction Developed communication strategies generating 25% increase in existing client revenue Implemented consultative approach delivering tailored solutions across diverse industries Created proactive client communication framework reducing churn by 35%
State StreetSenior Technical Implementation Specialist
Jun. 2006 - Dec. 2014New York, New YorkLed enterprise software deployments and implementation communications: Managed implementation teams for 3 major enterprise software deployments Developed detailed communication plans for system migrations affecting 5,000+ users Created comprehensive technical documentation reducing implementation time by 30% Built relationships with 25+ key stakeholders ensuring alignment with business objectives Advanced from intern to team leader through communication and implementation excellence
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